Product Manager

| Austin
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About Sysco LABS
Sysco LABS is a technology-focused division within Sysco, dedicated to reimagining foodservice through innovation. An extension of Sysco's commitment to deliver exceptional products and services to the foodservice industry, Sysco LABS uses customer and market intelligence, data-driven insights and agile technology development to rethink the entire foodservice ecosystem.
Our innovation will improve all parts of the e-commerce experience for our customers, including the ordering process, inventory, pricing and automation. Operating with the mindset of a startup and backed by the authoritative expertise of an industry leader, Sysco LABS' mission is to improve the Sysco customer experience and consistently deliver cost savings and new innovations through technology.
About the Role
As Product Manager, you will own prioritization and execution of a product roadmap for a defined scope of functionality for Sysco Shop, our e-commerce platform for restaurants and other food service providers that drives billions of dollars of revenue annually. This is a cross-functional role that requires close collaboration with stakeholders across the business.
As a member of the Sysco LABS product team, you will work closely with the Product, Engineering, UX Research, Design and Data Analytics teams to uncover and validate opportunities, deliver compelling solutions and iterate to improve based on customer feedback and product metrics. You will display an extraordinary attention to detail, the ability to respond quickly to changing business needs, priorities, and timelines, and have a proven track record of delivering quality products on time. Past experiences working in both B2B and B2C environments is a plus. As part of a small team, you'll need to wear many hats, so flexibility and a can-do attitude are critical. You should be a creative thinker who can combine imagination and past experience to support your ideas and vision.
Responsibilities
  • Own a product roadmap, with clear success metrics and KPIs
  • Work within an Agile software development process to execute against a planned product roadmap, driving outcomes with a measurable level of impact
  • Collaborate with other product managers in the execution of strategic direction
  • Contribute to, and occasionally lead, alignment efforts across the organization and with stakeholders to create a fit with strategic vision and coordinate through execution
  • Create materials that help ensure alignment and awareness of product development efforts within core internal groups
  • Understand the restaurant technology market and e-commerce best practices
About You
  • 3+ years of experience in product management, business consulting or related field
  • Bachelor's degree in computer science, business administration, information systems or related, or equivalent work experience
  • You are motivated by and committed to continuous learning, growth and innovation
  • You measure the success of product challenges with usage and engagement metrics and respond to all that the data reveals
  • You are a self-starter, who can execute in ambiguous/unstructured environment
  • You are customer focused in your approach and seek out, understand and respond to the needs of customers
  • You have excellent communication and interpersonal skills and can work effectively in both startup and large company environments
  • You have a passion for taking a traditionally slow-moving industry and disrupting it with technology
Perks at Sysco LABS:
  • Competitive base & bonus packages
  • Fun, casual, fast-paced work environment filled with talented colleagues
  • Brand-new high-tech office space located in the heart of East 6th St, (walking distance to the MetroRail)
  • Generous PTO policy
  • Flexible work environment that encourages work/life balance
  • Excellent medical, dental and vision benefits and company 401(k) program
At Sysco LABS you will be part of a team that values trust, learning, and working together to solve problems. Your efforts will help to build groundbreaking experiences for our customers. Come join us!
We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • SwiftLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • FigmaDesign
    • SketchDesign
    • JIRAManagement

Location

Our company is right in the heart of trendy East Austin, with plenty of coffee shops, restaurants and gyms within a short walking distance.

An Insider's view of Sysco LABS

What's something quirky about your company?

It’s not a secret: we love food at Sysco LABS. Gather around the table to indulge yourself in in-depth discussions about the latest and greatest restaurants around town. Catch a meeting in one of our conference rooms named after a few of our favorite dishes – Are we meeting in Brisket or Waffles? See you in Queso!

Victoria

Product Designer

What does your typical day look like?

My days consist of a lot of team involvement and engagement. I meet with my teammates to see what people need, plan what’s coming up, help find solutions to blockers, and ideate ways to make our processes better. Somedays I feel like I am collecting continuous feedback from everyone and working to find out the best possible improvements.

Allyson

Data Operations Specialist

What are some things you learned at the company?

I have learned so much working at Sysco LABS! I have had the opportunity to advance my skillset in a variety of areas – some personal highlights are effective stakeholder communication, event tracking implementation, dashboard creation, and offering meaningful recommendations based on the data. I have also loved getting to learn about the process o

Jacqueline

Senior Product Data Analyst

What is your vision for the company?

My vision for Labs is to fundamentally shift the way that food gets to the plates of restaurant customers. We have the ability to shift the way that Sysco does business and to have our impact felt every day. To me, it’s so important for the work to have a tangible impact , so we seek people who have that same passion for driving change.

Matthew

Vice President, Commercial Technology

How has your career grown since starting at the company?

One of my career goals is leveraging the latest technology to make people's lives easier. Since joining Labs, I've had the opportunity to build services from scratch that help millions of customers find exactly what they need. It’s very fulfilling knowing how much of an impact your work has.

Andy

Software Engineer

What are Sysco LABS Perks + Benefits

Sysco LABS Benefits Overview

At Sysco LABS you will be part of a team that values trust, learning, and working together to solve problems. Your efforts will help to build groundbreaking experiences for our customers. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
We offer competitive base & bonus packages, fun, casual, fast-paced work environment filled with talented colleagues. We have a generous PTO policy, flexible work environment that encourages work/life balance, fully stocked break room & weekly catered lunch. Excellent medical, dental and vision benefits and company 401(k) program.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 4 weeks of parental leave for the primary caretaker. We also provide 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Tuesday.
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Sysco Labs offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Sysco Labs hosts lunch and learn meetings on occasion.
Promote from within
Paid industry certifications
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