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Product Program Manager

| Austin

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Spredfast + Lithium is seeking a Product Program Manager to join the Product Portfolio Management team. This team is responsible for guiding our product investment strategy, managing our data-driven approach to making product decisions, and ensuring our product investments are achieving sufficient ROI.

 

The Product Program Manager will support the Product Portfolio team and the broader Product Organization by orchestrating the delivery of new products to market by coordinating with early adopter customers and our R&D organization. This role will be at the cutting edge of our newest and most exciting products and is critical for Spredfast + Lithium's success. Spredfast + Lithium has a start-up mentality, will take smart risks, adapt & iterate quickly, and solve important problems. Ideal candidates are comfortable with collaborating with our most demanding innovative marquee brands. They have excellent time and project management skills, and are customer-facing with strong presentation and communication ability. They are process-oriented but can adapt quickly to change and pivot as needed to find creative solutions. They've had to navigate complex organizations in the past, relying on both relationships and process to meet their team's needs. And as the "go-to" person on early adopter programs, they must have strong interpersonal skills with the ability to manage conflict, competing needs and varying personality types. We are looking for someone who is passionate about products that solve real customer needs and obsessed with making customers succeed.

 

What you'll be doing: 

  • Working collaboratively to support our product managers in working with our early adopter customers, product management, engineering, sales, services, business development, and marketing to bring new products to market
  • Leading customers through early access implementation projects
  • Leaning in on new products and loosely defined use cases to help prove product - market fit
  • Tracking progress on different products, projects, and customers including action items, next steps, deliverables, and product requests
  • Helping to define and document product features and implementation steps to create a sustainable and scalable product launches
  • Identify patterns from early access feedback/issues for product enhancement opportunities
  • Discern upsale opportunities vs. early access engagement scope

What you'll need:

  • 5+ years of experience with program or project management, management consulting, or a related discipline
  • Previous customer-facing experience is required.
  • Proven track record for successful project deliveries with strict deadlines
  • Fluent in SSO, data migration,
  • Proven ability to work cross-functionally in a highly collaborative environment
  • You quickly establish trusted partnerships across various stakeholders
  • Experience with working directly with customers in a loosely defined environment and an ability to influence and manage customers in this environment
  • Excellent written, communication, and presentation skills (communicate your insights)
  • Great work ethic: Able to manage multiple assignments and context switching
  • Self-starter: You have excellent time management skills with strong attention to detail and are results driven
  • Client Temperature Judgement: When to say "Yes" and when to say "No."
  • Travel Required up to 30%
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases

Location

7300 Ranch Road 2222 , Austin, TX 78730-3204

An Insider's view of Khoros

What are some social events your company does?

Khoros Austin embodies cultural diversity through inclusivity and team engagement. Not only do we offer daily catered lunches and weekly bootcamp and yoga classes, but we organize unique monthly happy hour experiences, (mixology contests, candle making, mindfulness classes) quarterly volunteer opportunities and partnerships with local non-profits.

Laura Whitefield

ATX Senior Executive Assistant & Cultural Specialist

How does the company support your career growth?

After trying on quite a few different roles, I feel so fortunate to have found the perfect one for me. My managers have always been so helpful in making sure to elevate and help me prep for the right opportunities to provide value for the company and help me transition into a role that I love.

Sidney Gomez

Sales Engineer

How has your career grown since starting at the company?

I've had multiple opportunities to learn and grow at Khoros. I began as a Recruiter and was promoted to Recruiting Lead within a year. Having worked in recruiting a while, earlier this year, I was interested in a career shift and was supported through a transition into Sales Engineering. My career has grown exponentially since being at Khoros.

Kristine Lim

Associate Sales Engineer

What are Khoros Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We provide free breakfast on Monday, Tuesday, Wednesday, Thursday, Friday. Employees get free lunch on Monday, Tuesday, Wednesday, Thursday.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We offer a great wellness perk of $50 a month that you can use for acupuncture, art and/or cooking classes, massages, ski or snowboarding passes/lessons, yoga and pet sitting services (...plus much more!). We've hosted healthy cooking classes alongside having healthy fruit and veggies delivered to the office. Oh, and cold brew, we have that too!

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