Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Product & Service Operations is seeking a Program Manager to join our organization as part of the Business Platform Experience team. As Program Manager, you'll bring your passion for community, support and operations together to help build and execute community engagement initiatives for businesses that use Facebook Pages. With over 70 Million active business Pages, the Page platform is one of the largest business platforms in the world and these programs will bring Facebook and businesses closer together. 

In leading these programs, you'll act as a unifying lead working with cross-functional partners; from Product Marketing to Scaled Support and Operations, driving initiatives from ideation to execution. The ideal candidate will have strong program and project management skills, a strong analytic mindset and be comfortable helping others navigate through ambiguity towards clear outcomes. 

If you're a creative, self-starter and passionate about building and supporting communities, then we'd love to meet you.

Responsibilities

• Launch, manage and scale community programs that engage businesses that actively use Facebook Pages

• Build scaled processes that help capture unmet support and product needs from the community, helping product analysts surface insights to the right internal partners

• Collaborate with product marketing to grow engagement in the community through compelling content on best practices, feature improvements and product releases

• Work with cross-functional service and support teams to inform the development of scaled support channels based on needs identified within the community

• Partner with data and measurement leads to identify and track key program performance indicators, and ensure the results contribute to overall company, team and product goals

• Demonstrate the value of community engagement in improving sentiment among key cohorts of business on Facebook

• Self-starter with attention to detail who is comfortable in a fast-paced, startup environment and can handle multiple priorities and deadlines

• Ability to break large, complex problems down into smaller pieces and distill that complexity into simple and concise communication to a variety of audiences

Minimum Qualifications

• BA/BS degree

• 4+ years experience with product/program management, customer service, marketing, and/or operations

• Strategic and analytical thinker with problem solving and project management experience

• Experience working with international and/or cross-functional teams

Preferred Qualifications

• Masters Degree or MBA

• Knowledge of SQL

• Experience or familiarity with delivering programs through outsourced vendor partners