Renewals Specialist at SpyCloud

| Austin
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The Renewals Specialist is responsible for managing and processing SpyCloud’s customer renewals.  In this position, you will ensure high customer satisfaction during the renewal cycle including a high-level of data accuracy while partnering with the Customer Success Management team to provide an impeccable customer interaction.

Primary Responsibilities:

  • Own the renewals process
  • Execute all phases of renewal lifecycle to include notifying customers of renewals, building quotes, and closing renewal opportunities
  • Drive revenue by facilitating commitment, and follow through on securing payment from customers
  • Work in CPQ, ensuring completeness and accuracy
  • Work directly with Customer Success Management team to review historical customer needs and current landscape
  • Create renewal quotes and purchase orders that follow company guidelines and expectations
  • Razor sharp focus on renewal dates with ability to put proactive metrics in place to further ensure the timeliness and completion of all renewals
  • Communicate and follow up directly with customers as needed
  • Identify when opportunities need to be escalated and work to find optimal solutions
  • Report renewal metrics effectively up to Customer Success Management and VP, Customer Success
  • Achieve established retention goals

Key Qualifications and Requirements:

  • Highly detail oriented with the ability to handle a large volume of renewal activity
  • Strong customer service, listening and communication skills
  • Customer focused
  • Experience working on a team with team player mentality
  • Exceptional work ethic
  • Excellent communication, organizational and multi-tasking skills

Highly Desired Skills: 

  • 3+ years of professional experience in sales, account management, customer success, finance or related industry
  • Familiarity with Software as a Service (SaaS) solution

Education:

  • BA/BS/Undergraduate or equivalent experience
  • Salesforce experience required
  • CPQ experience preferred
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Location

Our HQ is classic Austin: a historic theater on South Congress. Walk to local restaurants and shopping, or grab an easy scooter ride to downtown.
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