The Renewals Specialist is responsible for managing and processing SpyCloud’s customer renewals.  In this position, you will ensure high customer satisfaction during the renewal cycle including a high-level of data accuracy while partnering with the Customer Success Management team to provide an impeccable customer interaction.

Primary Responsibilities:

• Own the renewals process
• Execute all phases of renewal lifecycle to include notifying customers of renewals, building quotes, and closing renewal opportunities
• Drive revenue by facilitating commitment, and follow through on securing payment from customers
• Work in CPQ, ensuring completeness and accuracy
• Work directly with Customer Success Management team to review historical customer needs and current landscape
• Create renewal quotes and purchase orders that follow company guidelines and expectations
• Razor sharp focus on renewal dates with ability to put proactive metrics in place to further ensure the timeliness and completion of all renewals
• Communicate and follow up directly with customers as needed
• Identify when opportunities need to be escalated and work to find optimal solutions
• Report renewal metrics effectively up to Customer Success Management and VP, Customer Success
• Achieve established retention goals

Key Qualifications and Requirements:

• Highly detail oriented with the ability to handle a large volume of renewal activity
• Strong customer service, listening and communication skills
• Customer focused
• Experience working on a team with team player mentality
• Exceptional work ethic
• Excellent communication, organizational and multi-tasking skills

Highly Desired Skills: 

• 3+ years of professional experience in sales, account management, customer success, finance or related industry
• Familiarity with Software as a Service (SaaS) solution

Education:

• BA/BS/Undergraduate or equivalent experience
• Salesforce experience required
• CPQ experience preferred