Senior Product Manager at RapidDeploy

| Austin
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Are you looking for an opportunity to be part of a fast-growing enterprise software company that saves lives?
Our mission is to reduce emergency response times and increase situational awareness for first responders. Our cloud-based emergency 9-1-1 dispatch platform and analytics software is the future of emergency response. In the last 12 months, we’ve signed major customers and have increased our recurring revenue more than twentyfold. In this new stage of growth, we’re looking for passionate, dedicated team members who will play a critical part in building the foundation of our team.
As a Senior Product Manager you will help drive the product roadmap for an emergency communications platform that provides unprecedented situational awareness to 911 call-takers, dispatchers and first responders alike. Your role will be highly visible internally and externally, frequently interacting with internal stakeholders as well as partners and customers.

What You'll Be Doing at RapidDeploy

  • Collaborate with customers, partners and prospects to build an innovative ecosystem that knows no data silos or interoperability challenges
  • Conduct primary research with customers and partners to identify product priorities & feature requirements
  • Translate business objectives and strategic priorities into a prioritized backlog of Epics and User Stories that provides clarity to all Feature Teams
  • Balance the needs and desires of different stakeholders in the ecosystem (call-takers, dispatchers, responders)
  • Write product requirements and user stories, provide input for design (UX/UI)
  • Travel to RapidDeploy R&D hub in Cape Town in person to evangelize US customer user experience and ensure global team cohesion
  • Collaborate with Product Owners and Engineering during design, build, test and launch of new features
  • Build in voice of customer and user feedback throughout the product life cycle, conduct focus groups and user summits
  • Clearly and confidently communicate via demos, feature summaries and other artifacts to both internal and external audiences
  • Help mentor junior Product Management talent
  • Serve as a subject matter expert on the value and functionality of the product

What You'll Need to Be Successful in This Role

  • Bachelor's degree from an accredited University 
  • 5+ years of work experience in a Product Management capacity in a technology company
  • Demonstrated track record of product leadership 
  • Knowledge of agile software development practices (e.g., scrum) 
  • Excellent written and verbal communication skills
  • Demonstrated successful customer interaction capabilities 
  • Experience working in a fast-paced and goal-driven environment 
  • Ability to successfully manage ambiguity tied to early phases of design
  • Based in Austin, TX or willing to relocate
  • Interest in Emergency Services & Public Safety is a strong plus
  • Requires up to 30% travel, including travel to Cape Town, SA

About RapidDeploy Inc.
- Raised Series A financing from GreatPoint Ventures, Samsung NEXT & Tao Capital 
- Strong revenue growth (20x+ in last 12 months) & huge recent customer wins (e.g., State of California)
- Fast-growing, passionate, mission-driven team – we care about saving lives through technology!
- Offices in Austin, TX and Cape Town, South Africa 
- Medical, dental, and vision insurance options, with benefits that kick in on your first day! Benefits are highly subsidized by RapidDeploy Inc. 
- In addition to 8 observed holidays, RapidDeploy employees receive 20 days of PTO and unlimited sick leave. 
RapidDeploy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
Notice: RapidDeploy’s hiring policy prohibits hiring from existing or prospective customers.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Microsoft SQL ServerDatabases

Location

RapidDeploy has a new HQ! Located downtown on 7th and Brazos, we are neighbors with Austin's most infamous attractions.

An Insider's view of RapidDeploy

What’s the vibe like in the office?

The vibe in the office is very easy-going. We have snacks, a ping-pong and pool table, and an open-door policy for collaboration.

Lacey

Marketing Manager

What makes someone successful on your team?

Success on our team is all about how well you collaborate to solve problems. Although each team member has individual responsibilities, architecture, design, code reviews, and troubleshooting tasks are shared among the team. This takes concise, effective communication delivered in a manner that makes everyone feel like a valued contributor.

Chad

Engineering Manager

What is your vision for the company?

We are building an ecosystem to enable every part of the public safety workflow, from 9-1-1 to disaster response, to improve situational awareness of first responders and reduce response time. We believe that every public safety agency, regardless of size, geography or budget, should have access to cutting edge, life-saving technology.

Steve

Co-Founder & CEO

What are RapidDeploy Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Acme's health insurance policy covers up to 75% of out of pocket expenses.
Life Insurance
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Acme Co. also provides 4 weeks of leave for the secondary caretaker.
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
RapidDeploy covers the cost of parking for all employees, as well as offers Transportation Spending Accounts.
Company Outings
Acme Co. hosts company outings Monthly.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per month.
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Acme Co. hosts lunch and learn meetings weekly.
Cross functional training encouraged
Promote from within
Online course subscriptions available
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