We Are:
Well-known across the globe for bringing the restaurant, retail and hospitality industries to the Cloud with our pioneering web & mobile products, superior customer service – and the people who make this happen.
Our Values: Because they are important to us!
Hospitality - We go beyond the expected to provide unparalleled experiences and help our customers do the same.
Empathy - We started in a restaurant. Service of others—both externally and internally—is in our blood
Community - We believe in the power of the communities we create and serve, our community of team members and in giving back to the communities we live in.
Fun – We move fast, have fun and love what we do all while honoring work-life balance. We are intelligent risk-takers, never allowing blind enthusiasm to overtake reason.
Accountability - We do what we say we’re going to do. If something happens to prevent that, we determine the new course and communicate quickly.
You are:
- A proven Product Leader with a passion for creating new experiences for enterprise-class customers.
- Excited about technology trends around Machine Learning, IoT and Business Intelligence.
- Able to inspire engineering teams, unleashing their creativity!
- Able to impress a sales team with your empathy for customers.
HotSchedules is seeking a Product Manager who will be responsible for managing a core product within our portfolio of SaaS applications. You will be responsible for working with the engineering and the creative design team across a suite of HotSchedules products. This role requires you to set the overall product vision, execute product strategy, and build/evangelize our product culture and mentor and grow a first-in-class product and design team.
Desired Skills and Experience:
- Manages input from internal and external stakeholders
- Prioritize input from forums, client services, sales
- Develop and maintain User Stories, Roadmap, Release Plans
- Create experience maps and UI Mockups as needed to complement user stories
- Manage major feature releases, coordinate discovery phase, and user story prep
- Plan and manage product roll-out and assist with the day-to-day operational support post-roll-out.
Managing Feature Release Readiness & Deployment
- Release Notes and Training / Doc updates
- Defining and maintaining feature quality measures
- Work with Client Services to conduct beta testing and manage customer issues
- Support UAT for selected companies
- Develop product briefs and/or demonstrations with alpha/beta capabilities to educate internal and external audiences on the value of upcoming features/products
Experience with the following is a plus:
- Agile development certifications
- Demonstrated leadership ability, with strong communication, collaboration, influencing and writing skills
- Strong business analysis skills: requirements gathering, use cases, documenting business processes
- Relevant experience in the back office/restaurant operations industry
- Strong interpersonal and relationship building skills with a delivery based orientation
- Experience with project management methodologies and best practices
- Proficiency with Visio and Microsoft Office applications
- Ability to present ideas and information in group settings.
Qualifications:
- Bachelor's degree or equivalent experience (Computer Science or Engineering degree or work experience a strong plus)
- Ability to lead with an enthusiastic, high-energy and motivating approach, who is visibly passionate and is capable of inspiring and motivating a fast growing team.
- Ideal candidate will have a minimum of 5+ years of product management experience with web-based projects and team management in SaaS and software companies.
- Ability to write clear market-driven requirements, prioritize feature requests, and communicate trade-offs
- Full product life cycle management experience, including user acceptance testing, launch, and end of life processes.
- Demonstrated experience operating as the Product Owner within an agile environment.
- Comfortable presenting to large internal groups and C-level executives.
- Ability to work closely with the engineering team to communicate detailed business and technical requirements, target customers, and key business value.
- Self-starter, proactive, demonstrated self and team motivator with an ability to persuade, influence
- Demonstrated ability to consistently meet or beat assigned targets and deadlines
- Exceptional organizational skills and attention to detail, with an ability to manage multiple tasks and projects simultaneously and thrive in an entrepreneurial, fast-paced environment
- Understanding of the restaurant or services industry a plus.