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Communication & Product Operations Manager

| Austin
About BlackLocus 
BlackLocus is an innovation lab operating within The Home Depot, the top home improvement retailer in the world. To stay ahead of the curve, The Home Depot is making a substantial investment in data science, innovation, technology, and design. BlackLocus is contributing to this initiative by providing analytical tools to optimize and automate pricing, assortment, and product info by applying machine learning and revenue management techniques.

BlackLocus is a small collaborative environment where everyone is excited to work together every day. We are located in downtown Austin in an open space designed for collaboration, comfort, and productivity. We have a culture of learning providing 10% research time. We value diverse perspectives and strive to be an inclusive, safe environment. And finally, we love to have fun and celebrate together! If this sounds like something you are looking for, we can't wait to hear from you.

Job Summary
The Communication & Product Operations Manager is part of the Product Operations team, which is responsible for directing cross-team communication, driving change management, and ensuring excellent working relationships between BlackLocus and The Home Depot. The Communication & Product Operations Manager will work closely with the Senior Manager of Operations to define processes, methodologies, and strategies to scale product efficiencies across the organization. Additionally, the role will support the product team with guidance on communication and project-planning best practices. Working with product leadership to resolve issues/escalations within his/her peer group or project team.
Responsibilities 
  • 40% - Manage communication of multiple projects by integrating and leading the efforts of a broad range of contributors, ensuring that all necessary product deliverables are completed on time and impacts are communicated to stakeholders.
  • 20% - Act as the integrator across the range of program contributors including internal groups, vendors, IT and third party software providers by identifying and managing dependencies across disparate workstreams and mitigating overall risk to the program success.
  • 15% - Lead communication training and best practices within the product and support organization at BlackLocus to ensure all teams are operating in an effective and efficient manner.
  • 15% - Design and optimize practical, realistic processes to enable repeatable, scalable communication and change management across different product teams at BlackLocus and The Home Depot.
  • 10% - Build and maintain master templates for all communication channels on behalf of BlackLocus product. This individual will also create a master timeline inclusive of work across all product lines.

Requirements
  • Working knowledge of Microsoft Office Suite
  • Excellent written and verbal communication skills

Knowledge, Skills, Abilities and Competencies
  • Anticipate and balance the needs of multiple stakeholders
  • Build partnerships and work collaboratively with others to meet shared objectives
  • Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Build strong customer relationships and delivering customer-centric solutions
  • Consistently achieve results, even under tough circumstances
  • Know the most effective and efficient processes to get things done with a focus on continuous improvement 

Preferred Qualifications:
  • Bachelor's Degree in related study

Benefits  
  • Excellent work-life balance 
  • Comprehensive benefit package 
  • Competitive base and bonus package 
  • Generous PTO policy 
  • 401(k) eligible for matching company contribution after one year 
  • Restricted stock grants and Employee Stock Purchase Program 
  • Stocked kitchen with healthy snacks, tons of drinks, and an espresso maker 
  • Lots of team events including weekly catered lunches, happy hours, and other fun outings 
  • Located in the heart of downtown Austin with garage parking provided 
  • The Home Depot is an Equal Opportunity Employer 

LEGAL DISCLAIMER: BlackLocus and The Home Depot are Equal Opportunity/M/F/Vet/Disabled Employers. Available positions may vary by location. Bilingual candidates are encouraged to apply. ©2005-2019 Home Depot Product Authority, LLC. All rights reserved. Know your rights. Click here to view Federal labor law posters. 
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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

We are on the top two floors of the Scarbrough Building on the southwest corner of 6th & Congress, with a beautiful view of the Capitol building!

An Insider's view of BlackLocus

What's something quirky about your company?

Within my first few weeks at BlackLocus I was able to see that there’s a community for any interest I may have, e.g., reading, travel, running, volunteering. We all spend a lot of time at work and I feel lucky that I can work at a place that values me as not only a technical professional but also as a person with a multitude of varied interests.

Michael

Software Engineer

What projects are you most excited about?

BlackLocus is part of The Home Depot, a retail business. We use clever approaches in data analytics to dream up novel solutions to address age-old retail concerns like pricing, delivery, and assortment at a massive scale. Each new project aims to help drive day-to-day retail decisions and make a major impact in revenue performance.

Crandall Chow

Technical Lead

What makes someone successful on your team?

Success at BlackLocus starts with consistently producing quality work. Quality work here is a result of thinking in systems, defining problems clearly, and finding design-oriented solutions. People who are highly skilled, humble, self-aware, collaborative, energetic, candid, kind, and invested in their work and teammates find success with us.

Herb

Director of Engineering

How do you make yourself accessible to the rest of the team?

My job is to enable all of BlackLocus to do great work! That means being an advocate for and getting to know everyone. For me, that looks like participating in other team’s meetings and finding opportunities for ME to make their work lives better. If you visit our office, come find me in the 8th-floor living room!

Meredith Webb

Senior Manager, Program & Product Operations

What are BlackLocus Perks + Benefits

BlackLocus Benefits Overview

Highly competitive base and bonus
Excellent work-life balance
Health, dental, vision, life, short- and long-term disability insurance starting day one, FSA/HSA
Generous vacation policy
6 weeks fully paid time off for new parents and 12 weeks maternity leave for birth mothers; an onsite mother’s room
401(k) eligible for matching company contribution after one year
Employee stock purchase program
Downtown Austin office filled with natural light
Garage parking or commuter pass reimbursement
Fully stocked kitchen with a wide variety of healthy snacks, tons of drinks, and an espresso maker
Weekly catered lunches, happy hours and other fun outings

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Acme Co. hosts lunch and learn meetings weekly.
Cross functional training encouraged
Promote from within
Time allotted for learning
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