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Consultant - Higher Education and K-12 School Solutions

| Austin

Implementation & Activation (I&A) Consultants are responsible for delivering consulting on each of the products within the Higher Education (small college) and K-12 School Solutions portfolio. An I&A Business Analyst delivers a set scope of deliverables while providing best practices to enable schools to go live with the specific product. An I&A Business Analyst has a high level of expertise in the products and has the ability to clearly communicate the methodology and functionality the product provides. 

Responsibilities of a School Systems Implementation and Activation Business Analyst include: 

  • Building and maintaining customer relationships throughout consulting engagements, ensuring customer satisfaction with Blackbaud as a solution provider 
  • Managing customer engagements and onsite customer project team resources (travel percentage varies) 
  • Managing the data conversion and software implementation process from third-party products 
  • Ensuring the customer's Admissions, Registrar, Business Office, and Advancement staff are maximizing the potential of Blackbaud software 
  • Creating custom documentation and project deliverables as needed by customers
  • Meet required billable utilization targets and customer satisfaction scores 
  • Maintain internal systems for time tracking, project management, and documentation 

Required Experience: 

  • At least 2-3 years of experience implementing or supporting school information systems 
  • Strong knowledge of Admissions, Registrar, Business Office procedures, based on experience in a K-12 and/or higher education environment 
  • Proven ability to manage multiple projects, meet utilization requirements and stay within budgets 
  • Experience with Microsoft Project, Excel, Word, and PowerPoint 
  • Strong problem-solving skills 
  • Outstanding written and verbal communication skills 
  • BS/BA degree or equivalent experience
  • Ability to work independently, with strong organizational, computer, and communication skills
  • Basic knowledge of Blackbaud’s Education Management System and Billing Management products (Blackbaud’s “BEM and BBBM” products) is a plus
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    Technology we use

    • Engineering
    • Product
    • Sales & Marketing
      • .NETLanguages
      • C#Languages
      • C++Languages
      • JavaLanguages
      • JavascriptLanguages
      • PerlLanguages
      • PHPLanguages
      • PythonLanguages
      • RubyLanguages
      • ScalaLanguages
      • GroovyLanguages
      • jQueryLibraries
      • ReactLibraries
      • Twitter BootstrapLibraries
      • AngularJSFrameworks
      • Backbone.jsFrameworks
      • ExpressFrameworks
      • FlexFrameworks
      • Node.jsFrameworks
      • Ruby on RailsFrameworks
      • SpringFrameworks
      • ApacheFrameworks
      • KafkaFrameworks
      • Event HubsFrameworks
      • ElasticSearchFrameworks
      • AnsibleFrameworks
      • MyBatis/JPAFrameworks
      • CassandraDatabases
      • HiveDatabases
      • Microsoft SQL ServerDatabases
      • MySQLDatabases
      • PostgreSQLDatabases
      • RedisDatabases
      • AxureDesign
      • BalsamiqDesign
      • InVisionDesign
      • Aha!Management
      • JIRAManagement
      • Microsoft ProjectManagement
      • SalesforceCRM

    Location

    Located in the Domain area, just steps from the Metro station and access to all that Austin has to offer!

    An Insider's view of Blackbaud

    What are some social events your company does?

    We try to do at least one event per month that caters to all interest areas, whether that’s our Pinewood Derby, our May the 4th Be With You Movie Marathon or Progressive Potlucks, where employees tour the office to pick up different parts of the meal. We also championed having a float in the Austin Pride Parade this year for the first time ever.

    Stefanie Greene

    HR Manager

    How does the company support your career growth?

    We have a very employee-focused environment. Our managers and team leads will often discuss career development strategies with us and offer opportunities to connect with people who can give us firsthand information about a role or experience. To help us be as successful as possible, they suit our strengths and the company's needs.

    Kristin Nelson

    Team Lead, Sales

    How do your team's ideas influence the company's direction?

    We have changed our fundamental offering from a software solution to a series of capabilities and analytics that have an immediate and measurable impact on customer outcomes. This allows our sales team to be highly consultative with clients, introduce them to a broader community and have confidence that the outcomes we promise will be delivered.

    Brandon Phipps

    VP of Sales and Market Development

    How has your career grown since starting at the company?

    In just over 3 years, I went from an associate account executive to a sales team lead and was then given the opportunity to completely re-imagine the inside sales team here in Austin. We are growing very fast, and one of our team’s fundamental purposes is to support this growth by generating top-notch sales talent that can be promoted.

    Stephen Bach

    Inside Sales Manager

    What are Blackbaud Perks + Benefits

    Blackbaud Benefits Overview

    At Blackbaud, we know how important it is to have good, affordable health and group benefits
    and a retirement program that helps you save for your future. That’s why we offer competitive benefits that
    can provide protection, peace of mind, and savings. Whether it’s health care, income protection, retirement savings, or other benefits, we’ve got you covered!

    Culture
    Volunteer in local community
    Helping good take over is fundamental to Blackbaud. It can be as simple and personal as contributing to low waste in the office or leading a food/toy drive or championing a volunteer activity.
    Partners with Nonprofits
    Friends outside of work
    Eat lunch together
    Intracompany committees
    Daily stand up
    Open door policy
    Team owned deliverables
    Team based strategic planning
    Group brainstorming sessions
    Pair programming
    Open office floor plan
    Diversity
    Documented equal pay policy
    Dedicated Diversity/Inclusion Staff
    Unconscious bias training
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Pet Insurance
    Wellness Programs
    The B-Healthy Incentive rewards our employees for participating in important wellness activities.
    Retirement & Stock Options Benefits
    401(K)
    401(K) Matching
    Match charitable contributions
    Child Care & Parental Leave Benefits
    Flexible Work Schedule
    Vacation & Time Off Benefits
    Generous PTO
    We recognize the need to balance work and life priorities. Starting off, we offer 4 weeks of paid time off, with up to 6 weeks for tenured employees.
    Paid Volunteer Time
    Paid Holidays
    Perks & Discounts
    Casual Dress
    Company Outings
    Game Room
    Stocked Kitchen
    Happy Hours
    Parking
    Relocation Assistance
    Professional Development Benefits
    Job Training & Conferences
    Tuition Reimbursement
    Blackbaud recognizes that an educated workforce is a strong workforce. We offer ​a $3000 per year tuition reimbursement to assist with the costs incurred from continuing education.
    Diversity Program
    We are committed to creating a diverse and inclusive workplace (Recognized by Forbes in 2019) through cultural awareness and competency training programs, as well as Affinity group representation.
    Lunch and learns

    Additional Perks + Benefits

    Volunteer for vacation time earning an additional 3 days per year PTO.
    Endless volunteer & community involvement opportunities.
    Matching gifts for donations.
    9 paid holidays
    Inclusive work environment as recognized by Anitab.org as Top Company for Women Technologists.

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