Ediscovery Project Coordinator at DISCO

| Austin
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DISCO Ediscovery Project Coordinator, known internally as Project Analysts, work in conjunction with other Professional Services team members to provide exceptional service and support to DISCO’s clients in the legal industry. Project Analysts complete billable tasks as directed by project managers, manage direct customer inquiries for one-off billable tasks and provide product feature assistance to clients within the DISCO platform. Project Analysts also collaborate closely with the Technical Support, Client Success and Data Operations teams to deliver a streamlined client service experience beyond the work delivered by the analyst team.  Successful candidates for this role will have a passion for customer service, enjoy problem-solving and the ability to effectively communicate with a wide variety of people. This position includes salary + quarterly bonus + equity!  

Your Impact
  • You will be the first point of contact for many customer inquiries as a result you will have a major impact on the customer journey
  • You will join an expanding team with strong growth potential within the larger organization
  • You will be a direct liaison with the product, services and the client success teams as an integral cross-functional role within the organization and work with lots of different groups and individuals
What You'll Do
  • Complete incoming requests to fulfill billable tasks directed by project managers and client success managers
  • Respond to direct customer inquiries for product feature support
  • Communicate clearly and consistently with customers about technical and non-technical topics
  • Escalate to leadership or other resources as needed to ensure our customers are having a positive experience and getting the support and expertise they need
  • Work in a ticketing system to manage, respond to or reassign requests for to product support, billable tasks, and any other general inquiries 
  • Perform special assignments, requests for technical expertise or tasks as directed by management 
  • Manage selective customer projects from start to finish that are of a certain size and scope that do not require a full project management assignment
  • Be a strong liaison to our Project Management, Technical Support, Data Operations, Forensics and Client Success teams
  • Provide feedback and suggestions to the Product team at DISCO to drive product improvement on behalf of customers 
Who You Are
  • A good communicator that conveys confidence and a service-minded approach to helping our internal and external customers
  • Have 1+ years of project management and/or technical support experience at a company in the legal industry
  • Have a Bachelor's Degree in Technology, Business, Legal or related fields
  • Ability to manage multiple, fast-moving projects and tasks at a given time
  • Strong problem solving and analytical thinking skills to help troubleshoot technical challenges
  • Possess an interest in technology with the  initiative to research and craft creative technical solutions
  • Are organized in your approach to work, with an attention to detail, ability to multitask, and a passion for client service
  • Ability to work from our Austin, TX headquarters.  We will not hire residents of Colorado for this role. 
Even Better If You Have…
  • Experience with other ediscovery platforms such as Relativity, Nuix, Brainspace, IPRO, Catalyst, Venio, Recommind, Ringtail or any similar processing or review systems
  • An understanding of the ediscovery process
  • A strong technical background and acumen

About DISCO

DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.

In 2020, 171 law firms in the 2020 AmLaw 200 used DISCO in the course of legal work on behalf of their clients. More than 800 enterprises, law firms, legal services providers and government organizations are DISCO customers.

Are you ready to revolutionize the practice of law? Join us!

Perks of DISCO
  • Open, inclusive, and fun environment
  • Benefits, including medical, dental and vision insurance, as well as 401(k) (EU coming soon)
  • Competitive salary plus stock options
  • Flexible PTO 
  • Opportunity to be a part of a company that is revolutionizing the legal industry
  • Growth opportunities throughout the company

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please note that DISCO has a mandatory COVID vaccination policy which requires all employees in the U.S. to be fully vaccinated, subject to applicable legal exemptions.


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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • TorchFrameworks
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement

Location

While we're WFH right now, our office is off Loop 360. We have a great office balcony where we can work and enjoy the view.

An Insider's view of DISCO

How would you describe the company’s work-life balance?

DISCO enables me to split my energy between work and other aspects of my life that are important. Our flexible PTO truly relieves the stress of taking time off to take care of our personal lives.

Jason

Account Executive

What makes someone successful on your team?

We talk a lot about personal brand on my team: how you show up to a conversation and partner with those around you to successfully close a sale can often be a key factor in success. Whether it is committing to a positive experience for the client or welcoming a new customer, giving your all, all the time, is a part of our culture.

Lauren

VP of Sales, West

How do you make yourself accessible to the rest of the team?

Our team leadership holds virtual office hours to replicate the quick discussions and fast problem-solving that doesn’t always require a 30-minute meeting to address. We share best practices and lessons learned from conversations with our current and future customers.

Andrew

Chief Revenue Officer

What’s the vibe like in the office?

Our Product Delivery team is made up of people who are very smart and passionate about their craft, whether it's software engineering, product management, or design. These folks come energized by the challenge of solving hard problems. They love what they do and making amazing software.

Ariel

Engineering Office Manager

What are DISCO Perks + Benefits

DISCO Benefits Overview

DISCO knows its employees are the secret of our success. Our focus is keeping DISCO a great place to work, which includes providing benefits and perks that help our employees live up to their potential.

Culture
Volunteer in local community
DISCO Cares was born out of Hurricane Harvey rescue and rebuild efforts and our shared belief that to help is human. It's driven by our employees and supported by our leadership.
Partners with Nonprofits
Friends outside of work
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Leadership has gone through racial equity training.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
DISCO employees who have elected to have an FSA can contribute up to $2650 annually.
Disability Insurance
Dental Benefits
Our dental plan has a $0 premium for the employee, with a reasonable monthly premium up for additional family members.
Vision Benefits
Our vision plan has a $10 copay for annual well vision exams and an $180 allowance for glasses and $150 allowance for contact lenses.
Health Insurance Benefits
DISCO offers a variety of health insurance plans. Our high deductible plans cover 100% of the employee's premium with an HSA and we also provide PPO/FSA plans.
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
DISCO employees also have access to Talkspace.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
DISCO's 401(k) plan matches up to 3.5%: 100% on the first 1% of employee contributed income, and 50% on the next 5% of employee contributed income, with a two-year vest on matching contributions.
Company Equity
Employee Stock Purchase Plan
DISCO will be rolling out an Employee Stock Purchase Plan in 2022.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
DISCO offers a dependent care FSA where employees can contribute up to $5000 tax-free dollars towards child or elder care.
Generous Parental Leave
DISCO provides up to 12 weeks of parental leave for the primary caretaker. We also provide 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
DISCO provides employees with flexibility. Particularly as we work from home during the pandemic, we recognize our employees' families may require additional flexibility as they juggle work and home.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Stocked Kitchen
DISCO has a well-stocked kitchen including healthy snacks, sodas, coffee, cold brew, and Topo Chico.
Parking
We offer employees free on-site garage parking.
Professional Development Benefits
Promote from within
Online course subscriptions available
Paid industry certifications
Access to LinkedIn Learning
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