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Escrow Officer

| Austin
The Company
Perch is transforming the way people buy and sell their homes. Simplifying it all, to the way it should have always been; fair and true to market, straightforward, easy. Every year in the U.S., $1.5 trillion of single family residences transact, generating over $120 billion of fees in a process that has changed little in decades. For the average American, the home purchase and sale process takes months, creates anxiety and is filled with uncertainty and hassle. Perch offers a modern alternative, making one of life's biggest decisions -- the sale and purchase of a home –so stress free, fair and simple that people cannot imagine any other way.

Perch is headquartered in New York City and has 85 employees in New York and Texas. We have raised $250 million in financing from top tier investors including: Firstmark, Accomplice and Juxtapose. 

The Role
The Escrow Officer will be located in Austin, TX and is responsible for managing the closing process, ensuring proper recording of all documents, and delivering an exceptional experience for our customers. This role will report to the Director of Title Operations.

A great candidate for this position is a seasoned real estate professional with direct experience in coordinating real estate contracts, processing mortgage loan applications, or closing title and escrow transactions. You are used to working with high-stakes and time-sensitive deals where every detail and process is critical to the successful and timely completion of the transaction. You are a strong communicator - both internally and externally - and understand the importance of teamwork.

This is a hands-on role at an early-stage company. You are someone who is comfortable with change, welcomes innovation, and is always willing to roll up your sleeves on any task big or small to help deliver an incredible home buying and selling experience for our customers. You work with a sense of urgency at all times and believe in consistently doing what’s right for the customer.

This is a full-time, salaried role. We will also introduce a performance-based bonus package in 2019, which will apply to all employees. 

Responsibilities
  • Maintains compliance with Perch Title of Texas policies and procedures in accordance with governing laws, regulations, regulatory agencies and company standards
  • Follow standardized procedures to complete escrow transactions in an accurate and timely manner by determining requirements, clearing titles, creating and processing closing documents, and disbursing funds
  • Obtain clear title by ordering title reports, resolving title defects, satisfying existing liens and encumbrances against property or principals
  • Prepare closing disclosures, escrow agreements and all other settlement documents according to lender and/or buyer/seller instructions
  • Audit all files for accuracy, completion, and compliance to prevent potential claims
  • Coordinate closings via e-notary or mobile notary services
  • Provide correct lender closing instructions and oversee the receipt and proper disbursement of funds
  • Ensure all outstanding checks and escrowed funds are properly managed 
  • Satisfy any post-closing activities that may be required
  • Clearly communicate and collaborate with cross-department contacts in Customer Experience / Sales, Contract Operations, and Funding to promptly troubleshoot and resolve any issues in the Title process to avoid delays 
  • Establish and maintain positive internal and external customer relationships by providing exceptional customer service and professional communication to clients, realtors, lenders, and mortgage brokers

Required Experience
  • 3+ yrs of real estate experience in any combination of the following: loan closing and funding operations, contract coordination, title and escrow 
  • 2+ years of experience as an Escrow Officer or Processor is preferred
  • Working knowledge of TX state-level escrow rules and regulations enforced by Texas Dept of Insurance
  • Microsoft Suite and Google Doc proficient
  • Confident working with technologies and speciality software (e.g. ResWare)
  • Exceptional verbal and written communication skills
  • High School diploma or equivalent is required; a Bachelor’s degree is preferred
Who You Are
  • Team player, who subscribes to the concept of “Team Before Self” and always willing to pitch in for the good of the team
  • Finds satisfaction in mastering complex processes and contributing with the understanding of his/her role within a larger series of processes
  • Organized and exceptionally detail-oriented
  • Excellent communication and customer service skills
Read Full Job Description

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages

Location

316 West 12th Street, Austin, TX 78701

An Insider's view of Perch

How does your team reward individual success?

At Perch, we are really big on celebrating both team wins and individual successes. We highlight people who go above and beyond to embody our Perch Values. This is done through monthly nominations that are shared at our Town Halls.

Rich Danner

Customer Experience Manager

How do you collaborate with other teams in the company?

Perch is a hyper-connected company and cross-departmental collaboration is key to our success and culture. On any given day, I am working with investments, contracts, field ops and title to drive conversion. Since we have an office in NY and Austin, teams connect through break outs, zoom meetings, our internal platform and, most notably, Slack.

Samantha Hurley

Customer Experience Manager

What makes someone successful on your team?

By blending our personalities, knowledge, experience and skills to create a cohesive team of contributors, all team members feel valued. Successful team members show grit and drive and stay engaged and excited as we grow. While everybody is great at their individual role that value and connection is ultimately what creates a successful team member.

Kathryn McCurley

Listing Manager

How do you empower your team to be more creative?

As an early-stage fast growing company, we're faced with daily challenges and tall goals. It's important to hold all team members accountable, provide a balance of autonomy and guidance, and create an environment where it's okay to fail. This supports creativity and encourages your team to be resourceful and solution-oriented.

Thomas Lalonde

Head of Sales

How do your team's ideas influence the company's direction?

Our team's ideas and actions directly influence the company's acquisition of real estate and our profitability attainment.  Being a part of the company's direction in changing the way people buy and sell real estate, with the full support of our seasoned senior leaders and cross-functional teams, is what makes this job a dream.  

Dillian Pesquera

Acquisition Manager

What are Perch Perks + Benefits

Culture
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Happy Hours
Happy hours are hosted once per month.
Parking
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