Implementation Specialist
Restaurant365 is a rapidly growing SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back office operations for restaurants.
Restaurant365’s culture is focused on empowering team members to produce top notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
Restaurant365 recently closed $88 million in Series C funding, bringing the total minority investment by Bessemer Venture Partners, ICONIQ Capital, and Tiger Global Management to $140 million, to support the company's vision of providing the best technology to the restaurant industry. Our diverse portfolio of clients includes well-known nationwide franchises as well as your favorite local spot. From fine dining to fast casual... R365 does it all!
We are excited to bring on an experienced Implementation Specialist to our growing team in Austin, TX! In this role, you will be responsible for helping new customers successfully begin their onboarding experience with Restaurant365.
How you'll add value:
- Master accounting features and tools within Restaurant365
- Develop and manage relationships with 20-30+ customers through multi-week onboarding process
- Become an expert in onboarding process and in communicating that process to R365 customers
- Work with cross-functional teams on customer set up and project details
- Keeps a strong client focus in executing all functions of the job
- Communicates effectively and responds to internal emails and inquiries within reasonable time frames
- Behaves respectfully to others in the workplace and to customers
- Ability to build and maintain long-lasting business relationships
What you'll need to be successful in this role:
- Proficient in Microsoft Office Suite
- Strong accounting background
- Restaurant industry experience (management/operations is a HUGE plus!)
- Excellent customer service skills
- Effective oral and written communication
- Great organization skills and attention to details
- Natural problem-solver
- Excellent communicator dedicated to helping customers learn
R365 Team Member Benefits & Perks
- Competitive compensation package
- Comprehensive medical benefits
- 401k + matching
- Team member stock options
- Phone & internet reimbursement
- Flexible Time Off + Company holidays
- Weekly catered lunches + snacks
- Wellness initiatives
- Philanthropy events
Why join our amazing team?
- We're a family who prides themselves in creating innovative solutions and producing quality work.
- Our product is the secret ingredient that makes a real difference to restaurants nationwide.
- The open concept work environment that we've created is causal, collaborative and cultivates communication.
R365 was founded by an experienced team of software & finance veterans committed to developing an all-inclusive back office solution. We help restaurants grow! R365 is an Equal Opportunity Employer and we encourage all forward thinkers who embrace change and possess a positive attitude to apply.