Implementation Consultant at LumApps

| Austin
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About LumApps

LumApps is a category leader in the B2B digital communication platforms space. We have a unique positioning in the market: a social and collaborative intranet for forward-thinking companies that understand the power of communication to build a competitive advantage. Employees can access everything they need in one digital workplace: corporate news, documents, business apps and communities.

Today, we have several million users, serving prominent corporations such as Colgate Palmolive, Logitech, Electronic Arts, Global Payments, The Economist, Veolia, Air Liquide and we are rapidly gaining more market share around the globe. Following our success in Europe and the US, we want to become the best digital workplace and enterprise portal solution in the global market!

We currently have 7 offices worldwide in London, Paris, New York, San Francisco, Austin, and Tokyo in addition to our headquarters in Lyon. We are in hyper growth with our teams and looking for talented individuals to build our operations worldwide.


The Implementation Consultant is responsible for working with clients and across multiple teams to define use cases, provide recommendations, and implement the LumApps platform based on digital workplace best practices and recommendations.

This includes identifying pain points and gaps, defining use cases, providing best practices, and implementing solutions based on the client’s vision, goals, and objectives. This role is also responsible for collecting data and coordinating with other teams to ensure the efficient and successful delivery of all deployment components.

This role serves as a subject matter expert for product configuration and implementation best practices on the product and/or service they are supporting. This role is instrumental in effectively communicating challenges to the appropriate teams to ensure positive client experiences.


Responsibilities for this position include but are not limited to the following:

  • Manage multiple client implementations simultaneously
  • Work with clients to identify current pain points and gaps to define an ideal future state for the client’s deployment
  • Provide best practices, recommendations, and guidance to achieve the client’s ideal future state 
  • Lead remote and onsite workshops with the client to define the client’s needs
  • Assist with the creation of professional services scopes of work (SOW) for client deployments
  • Provide training and enablement to clients to ensure effective administration and use of the LumApps solution by the client
  • Maintain accurate records of all communication received for each client
  • Document and deliver all best practices and recommendations to the client
  • Required to meet or exceed monthly utilization targets
  • Provide superior customer service to all internal and external customers
  • Perform system setup and configuration ensuring accuracy of complex data and multi-system integrations
  • Maintain advanced knowledge of all LumApps products and solutions
  • Manage defect or problem resolution to drive implementations to completion
  • Notify management of any complications, missing data or system defects that might delay the implementation
  • Identify and assist development with resolution and enhancements to workflow, scripts, or system defects
  • Perform testing on new workflow, scripts, or solutions prior to implementation
  • Resolve issues and answer questions from both internal and external customers
  • Collaborate regularly with other departments to improve processes or procedures
  • Ensure appropriate hand-offs and communication with Pre-sales and Customer Success
  • Maintain knowledge of departmental processes and procedures
Required Skills
  • 4-5 years experience in a SaaS implementation role 
  • Proficient knowledge of a digital workplace
  • Experience working with CMS 
  • Experience with Intranet Implementation (Jive, Sharepoint, etc.)
  • Familiar with web technologies 
  • Strong corporate communications
  • Knowledge of best practices for implementations
  • Understanding of HTML
  • Project management and time management skills
  • Consultative skills, Investigative skills, and understanding of how the product works
  • Organizing workshops and leading workshops with customers
  • Strong ability to gather customer expectations and communicate specifications to Solutions Engineer(s)
  • Leading, Gathering, Finding, and recommending customer solutions
  • Proficient working knowledge of Object Manager 
Preferred Qualifications
  • Bilingual in Spanish and/or French
  • Experience working on adoption, change management, etc 
  • Deep technical understanding of SaaS and implementations
  • Previous experience working with Migration projects 
  • G-Suite knowledge 
What you’ll enjoy
  • Entrepreneurship experience in a fast growing startup: LumApps is the best place to build new things and make a real impact.
  • We have a program designed with your success in mind. We’re looking for intelligent, hard-working, and ethical individuals that will appreciate a well-coached path to a rewarding career. We offer competitive pay and full health benefits.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • PhotoshopDesign
    • AsanaManagement
    • SalesforceCRM
    • PardotLead Gen


Our office is located downtown on West 5th street, within walking distance to a ton of great restaurants and bars!

An Insider's view of LumApps

What's something quirky about your company?

What makes LumApps quirky is the people. There's an array of personalities that make the work environment a pleasure to be part of. There are also so many languages spoken at LumApps! Throughout the course of one day, you'll hear conversations in French, Spanish, Portuguese, Japanese, and even German.


Visual Designer

What does your typical day look like?

The great thing about my job is that every day is different. I have a handful of customer meetings and the rest of my day is spent collaborating with my team on different projects, like creating demo sites or responding to RFPs. In between, I help my office mates with whatever they need, whether it's product-related or party planning.


Sales Engineer

How do you collaborate with other teams in the company?

I have the opportunity to collaborate with almost every team at LumApps (Sales, Marketing, Customer Success, Finance, Sales Ops, Engineering, etc). I spend a lot of time with our sales teams - it's important that we are aligned, because when they are successful, we all win. I love that I get to work with so many brilliantly talented individuals!


Field Marketing and Events Manager

What are LumApps Perks + Benefits

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Happy hours are hosted At team's discretion.
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks
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