Implementation Consultant at Blackbaud

| Austin
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About YourCause, LLC:

YourCause, a Blackbaud company, is a provider of corporate solutions for employee engagement tools within the corporate social responsibility (CSR) niche through its tools CSRconnect and GrantsConnect. YourCause provides users with a diverse set of online tools that allow them the ability to showcase their cause, respond to a disaster, fundraise or volunteer for a non-profit, or use the tools provided to promote their cause to family, friends, and colleagues.

What to expect at YourCause

  • Fast moving, technology-first organization that empowers an ecosphere of Social Good
  • Mutual Admiration Club: our internal clients are equally as important as our external clients
  • Dream it, then do it: We have an entrepreneurial spirit baked into our culture

Implementation Manager

Responsibilities include:

  • Serve as primary facilitator between Internal and External clients during the implementation phase of the client lifecycle
  • Manage a full book of business of implementation projects
  • Using provided project management tools and experience, support varying deliverables from multiple clients concurrently
  • Provide thorough testing and training to clients to ensure they are empowered to best utilize their chosen product based on their programs
  • Perform QA testing to ensure configurations are working as expected
  • Track and follow up on QA testing requests submitted for clients and ensure all issues are resolved prior to launch
  • Train account managers on their client’s community and provide them with the needed documentation to successfully manage their program
  • Implement newly launched functionalities and technical refreshes to existing clients
  • Ensure smooth client transition to Customer Success team
  • Managing and communicating client priorities or challenges to the team lead
  • Serve as consultant to all clients and ensure the value of the implementation process to clients

Education and Experience

  • 3-5 years implementation/project management experience, SaaS experience preferred
  • 3-5 years client-facing experience
  • Excellent written and verbal communication
  • Be proficient in Excel, full Microsoft office suite and enjoy learning new software
  • Preferred Experience with Jira, Confluence, CRM (Financial Force a plus), and Smartsheet

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