Implementation Manager, Enterprise at Procore Technologies

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We’re looking for an Implementation Manager to drive long lasting partnerships with our strategic Enterprise customers, helping them onboard and grow with Procore. In this role, you’ll leverage a consultative approach, applying best practices to develop roll-out strategies, execute implementations, conduct trainings, and increase product adoption of new accounts. This role is a balance of independent work and partnering with Enterprise Sales counterparts, Product, and other Customer Success team members. To be successful, you’re innovative, persuasive, creative, and have a genuine curiosity in your clients business. You’re results oriented, optimistic, possess a value added mindset, and are proactive and adaptive to change.

While our Implementation team works closely with all levels of our organization, including our Sales team, this is not a sales position nor does it include any direct selling-related tasks or activities. Our Implementation team is solely focused on ensuring Procore's clients are well supported, educated, and fully adopted on our platform.  

This role will report to the Director, Implementation Services and has the opportunity to be based in our Austin, TX, San Francisco, CA, Carpinteria, CA, or San Diego, CA offices. We’re looking for someone to join us in January 2021.

What you’ll do:

  • Transform new customers into Procore experts and evangelists by conducting in-person and online training, providing support, roll-out planning, and relationship management that aligns to their individual business goals
  • Collaborate with key contacts, technical leadership, and our Customer Success teams to execute custom SOWs and onboarding strategies for top ENR accounts
  • Create and manage custom implementation project plans to ensure the timely delivery of services and deliverables; produce weekly/monthly status reports for customers
  • Build trusting and meaningful relationships with product champions and key points of contact within each account by staying current on their needs, market activities, and competitive intel while delivering industry, technology, and change management thought leadership
  • Provide the highest level of service and support to Procore’s largest clients through diligent and proactive communication 
  • Provide fellow team members with mentoringship and support, enhancing best practices and skills
  • Collaborate cross-departmentally, connecting customers with Product Managers and Customer Success Managers to further customer success and Procore’s evolution as a market leader
  • Complete immersion and mastery of Procore’s product offerings, business model, services, emerging technologies, and implementation best practices
  • 30-40% travel to visit client sites, attend industry events, and more!

What we’re looking for:

  • Bachelor’s degree is preferred or equivalent work experience
  • 5+ years experience managing implementations, including onboarding, training, and new client relationships focused on Enterprise clients
  • Demonstrated successful software client services with proven experience onboarding and training seven figure clients
  • Strong empathy for customers AND passion for project management and organization
  • Deep understanding of value drivers and establishing standard operating procedures
  • Rich history of servicing large, complex organizations with complex web and mobile applications utilized for documentation management, project management, or similar
  • Experience relating to Top ENR construction and/or financial SaaS industry is preferred
  • Ability to quickly understand Procore’s technology and the industries we serve

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: competitive health care plans, unlimited paid vacation, stock options, employee enrichment and development programs, and friends & family events.


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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

Procore Austin is the second largest of our offices, occupying six floors in the Chase Tower at the center of downtown Austin.

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we invest in our people through Learning & Development opportunities, Enrichment Programs, and providing the encouragement and resources to own your role.

Our offices are largely wall-and-door-free, and the company culture reinforces and celebrates creativity, autonomy, and ingenuity. We aim to create a work environment where our employees can say this is the best job they’ve ever had.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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