Headquartered in Austin, Texas, with its EMEA HQ in Paris, Way is the category-leading B2B technology for brands to unlock the extraordinary power of experiences. In a world where 76% of consumers would rather spend their money on experiences over material goods, Way provides the technology for brands to meet this rapidly changing consumer behavior. 

Way emerged in 2020 as a solution for hospitality brands to build brand loyalty and drive new experiential revenue at scale. Since then, industry leaders such as Hyatt Hotels, Graduate Hotels, AutoCamp, Auberge Resort Collection and hundreds of others have leveraged Way’s all-in-one experiential platform to launch and scale unforgettable experiences — from hot air balloon rides above Mexico City to truffle hunting in the French countryside. 

Way has achieved significant milestones, including a $20 million Series A funding round in late 2022 backed by Tiger Global, MSD Capital (Michael Dell) at a $100m valuation, as it continues to grow triple digits year over year. 

The team is rapidly expanding and looking for focused, vision-oriented team players and leaders eager to join a fast-paced and dynamic environment where the work isn’t easy but the reward is unmatched as we transform hospitality and experiences globally. 

WAY IMPLEMENTATION MANAGER

As part of the Customer Success team, the Implementation Manager’s ultimate goal is to onboard and implement Way partners as quickly and efficiently as possible so they see success and ROI as quickly as possible. We’re looking for driven, talented, curious, organized, and goal-oriented Implementation Managers to join our team and be among the first hires at a high-growth, industry-changing, and globally-minded technology company. We’re looking for someone who is independent, and collaborative, can pivot on a moment’s notice, and excels in problem-solving and identifying issues before they arise. You work well under pressure, are a top-notch multi-tasker, and do things quickly and do them well. Your greatest strength is your follow-through and your ability to get things done in an efficient and practical manner. You get things across the finish line and you give everything you do 200%. 

We’d love it if you have previous startup experience at a company with fewer than 50 employees, but it’s not required. You’re comfortable working independently and you don’t need hand-holding, but you’re also always eager to work directly with key internal and external stakeholders to align on objectives and approaches. You’re also excited about building an industry-changing company and taking ownership and pride in your work and its results.

Ideally, you have experience working in the hospitality industry. You are laser-focused on not just ensuring our partners are satisfied, but that they become Way's biggest advocates. Finally, we’re looking for people who are entrepreneurial - you’re not looking for just another job, but for a place to take ownership in your work and the fruits of your labor, and you’re able to think long-term and are committed to contributing to building a successful company.

YOU WILL

Work with the founding team to continue bringing the company’s vision from idea to reality

Own our partners’ onboarding, training, and implementation

Serve as the Way subject matter expert and trusted advisor to our partners

Drive and understand the entire implementation phase from closed sale to go-live

Manage multiple Way implementations and prioritize work accordingly

Achieve a high level of customer satisfaction while continuously serving as a customer advocate throughout their implementations

Fully understand the Way platform, features, and functionality

Navigate internal and external resources and get answers to your questions, addressing issues end-to-end in a reasonable time

Resolve issues and provide solutions with minimal direction on procedural matters

Have a comprehensive understanding of the hospitality industry

Demonstrate the value of Way to our customers by providing white glove implementation and ensuring our partners are leveraging Way’s functionalities that will catapult their property(ies) to success

WE'RE LOOKING FOR SOMEONE WHO HAS

A genuine interest in the experience economy

An engaging and positive personality that delights partners

Excellent written and verbal communication skills

Attention to detail, meticulous, systematic, and organized

Very strong organizational skills and the ability to manage and develop relationships among our partners

The ability to deeply understand a cutting-edge but intuitive software tool

The ability to build and nurture relationships with highly sophisticated brand and marketing leaders in the hospitality industry

The ability to thrive in a dynamic, fast-paced environment

Pride in their work

A desire to always go above and beyond

A desire to be the best at their craft

The willingness to put in the work necessary to deliver outsized results

An interest in growing for the long term with an early-stage, high-growth company

English fluency. Spanish, French, or other foreign language proficiency is a plus, but not at all needed

THE REST

Compensation includes a highly competitive salary, generous equity, medical, dental, and vision coverage paid 100% by the company, 401K benefits, and other travel-related perks

Candidates are required to be located in or willing to relocate to Austin, TX

Way is building a workplace environment of team members who are passionate and excited to be together in person at its space in downtown Austin to continue to enable our fast-paced growth trajectory

You should be excited about startups and not looking for an easy job. This is a commitment, but it’s a commitment that will set you, and as a byproduct, the company, apart from the pack