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Implementation Specialist

| Austin

ScaleFactor, a fast growing tech startup in Austin, TX is looking for two stellar Implementation Specialists to add to our dynamic Sales and Onboarding Team in Q3 2019! If you love the fast-paced and high energy of the Austin start-up scene, have a background connecting with small businesses, can present value to business owners and key executives, then ScaleFactor may be a perfect career fit for you as an Implementation Specialist. Come join a winning culture and a team that's been voted Austin's Best Place to Work & voted one of the Coolest Companies in Austin.

Job Title: Implementation Specialist

ABOUT YOU: 

You are:

  • A proven self-starter who thrives in the fast pace environment of a high-growth company
  • Hunter mentality, proactive, and self motivated.
  • Genuine curiosity about people, financial technology and business, with excellent listening skills.
  • Based in Austin or moving to Austin Q3 of 2019 & excited to work in ScaleFactor's cool East Austin headquarters

Responsibilities:

As an Implementation Specialist, you will be on the front line of the ScaleFactor sales and onboarding team. You will connect and onboard customers onto our product suite and work closely with our sales and technical team to help implement our product suite. Your responsibilities will include:

  • Connecting, leading, and managing customers through their implementation plan
  • Manage an implementation pipeline to ensure a smooth hand off of all accounting processes
  • Work with customers to connect accounts and collect process information
  • Escalating customer issues in a timely manner to internal stakeholders
  • Recording customer feedback and logging issues experienced during the setup

Qualifications:

  • Proven track-record of success: 2-5 years of successful business development experience preferably targeting the small business owner
  • Love interacting with and delighting customers
  • Project Management
  • Excellent written and verbal communication skills
  • You love the rapidly changing technology start-up environment 

PERKS:

  • Be a part of the winning Scalefactor team and experience Austin’s Best Places to Work three years in a row from 2017 to 2019
  • Competitive salary based on experience
  • Health, dental, and vision benefits package
  • Unlimited vacation, flexible hours & optional work offsite days
  • Stock options to all our full time employees
  • Unlimited cold brews (Cuvee coffee) & snacks
  • Catered Friday lunch, pop up BBQs, HHs & cool team events
  • Dog and cat friendly offices located in hip East Austin

JOIN US!

If this role describes you, we look forward to receiving your complete application online!

Your one-page resume + cover letter highlighting your education and experience which qualifies you for this role. Note this position is based in our East Austin headquarters with a start date in Q3 2019!


Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • Ember.jsFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • DriftCRM
    • HubSpotEmail
    • Google SuiteEmail
    • Outreach.ioEmail
    • SalesforceEmail

Location

ScaleFactor is located in the up and coming East Austin neighborhood, filled with new & classic restaurants, trendy bars, and friendly neighbors.

An Insider's view of ScaleFactor

What’s the vibe like in the office?

We have a vibe unlike any office or business I have worked at. Our office is less about a location (although, we have a great space) and more about combining the variations in background and taste that everyone brings to the table. It’s so fun to watch us all grow and mesh together to create the “ScaleFactor vibe” knowing we all have a part in it.

Morgan

EA to the CEO

How do you collaborate with other teams in the company?

ScaleFactor is fast paced with lots of moving parts, so collaboration with other teams is key to keeping everyone on the same page. From understanding feature priorities from sales, working with marketing on product launches, to training and support for other internal teams, every team works together to keep us headed in the right direction.

Peter

Lead Sr Software Developer

How has your career grown since starting at the company?

Being one of the first employees, I can honestly say I’ve had a fun and unique experience. Since joining ScaleFactor, my career has skyrocketed! From working one on one with entrepreneurs to world class venture capitalists, I've developed an extensive catalog of experiences to draw from that have helped to prepare me for my career moving forward.

Zach

Controller

What are ScaleFactor Perks + Benefits

ScaleFactor Benefits Overview

Technology is nothing without the people behind it. It takes a team to build something great. Together, we work hard, learn from one another and celebrate our wins. We offer competitive salary based on experience. Health, dental, and vision benefits package. Unlimited vacation, flexible hours and optional work offsite days. We offer stock options for all our full time employees. Unlimited cold brew coffee, snacks, catered Friday lunch, and meals on work late days. We also welcome dogs and cats in our pet friendly offices located in hip East Austin!

Culture
Friends outside of work
Eat lunch together
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
ScaleFactor provides unlimited snacks, coffee, cold brews and drinks.
Some Meals Provided
ScaleFactor provides weekly catered meals on Fridays.
Happy Hours
Pet Friendly
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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