Your Impact

• The Onboarding CSM will oversee all aspects of new clients first impressions with DISCO to ensure the best possible experience. You will take a consultative approach to quickly diagnose a client’s case needs with the appropriate internal resources. 
• You should have a passion for ushering clients through a seamless onboarding process setting the tone for long-term strategic relationships. You will make the customer’s first experience so exceptional it would be obvious to all stakeholders to use DISCO on their next case.

What You'll Do

• Communicate DISCO’s value proposition effectively to all client stakeholders
• Serve as concierge for clients at the outset of engagements to ensure best outcomes utilizing all of DISCO’s products and resources
• Partner with Go-To-Market team to understand new client objectives
• Ensure clients are properly trained to get the most out of DISCO’s products
• Act as regular touchstone for clients throughout earliest phases of initial engagement
• Deliver happy and reference-able clients to broader Go-To-Market team in DISCO’s effort to expand adoption to new users
• Collaborate cross-functionally within and across the various internal functions to address client concerns and barriers. 
• Maintain positive results in NPS and CSAT for onboarded accounts to ensure company efforts are yielding the intended improvements in client experience.

Who You Are

• 3+ years of client management experience
• Excellent presentation and communication skills (oral and written).
• Customer-centric thought process with the ability to provide process improvement
• Ability to connect clients to technology in a meaningful way
• Proven track record in delivering high customer satisfaction
• Ability to thrive in a fast-paced environment

Even Better If You…

• Have strong project management and operations background
• Come from eDiscovery or litigation support background with understanding of litigation case cycles