Operations Onboarding Coach
Restaurant365 is a rapidly growing SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, all-in-one solution for accounting and store operations for restaurants. WE HELP RESTAURANTS GROW!
R365 is built upon family, innovation, and accountability with offices in Irvine, CA and Austin, TX. We recently secured a second round of funding from Bessemer Venture Partners and our expanding client list includes well-known franchises to your favorite local spot, fine dining to fast casual... Restaurant365 does it all!
We are excited to welcome an experienced Operations Onboarding Coach to our team in Austin! In this role, you will train customers on the various Operations Tools in our software including, Inventory, Log Book, Catering, Scheduling, Commissary, etc.
What you'll be doing:
- Assist Support Team with Operations Related Support Tickets.
- Assist Coaches on the Operations Modules as needed.
- Create/Maintain Articles and videos for our Learning Management Solutions.
- Perform as needed audits on the Operations Module use of our current/legacy customers.
- Cross-Train and learn Accounting related functions.
- Conduct Internal Training Sessions for our team on all Operations Modules/Best Practices.
- Innovation, Quality, and Accountability in all you do!!
What you need for this position:
- Proficient in Microsoft Office Suite
- Strong accounting background
- Restaurant industry experience (management/operations is a HUGE plus!)
- Excellent customer service skills
- Effective oral and written communication
- Great organization skills and attention to details
- Natural problem-solver
- Excellent communicator dedicated to helping customers learn
What's in it for you:
- Competitive compensation package
- Comprehensive health benefits
- 401k + matching
- Employee stock options
- Phone & internet reimbursement
- Flexible time off + company holidays
- Weekly catered lunches + snacks
- Wellness initiatives
- Company sponsored events
Why work with us?
- Passionate, fun, supportive team
- Thriving company with impressive growth trajectory
- Product that makes a real difference
- Cutting-edge, industry-disrupting technology
Restaurant365 is a cloud-based, all-inclusive back office solution that combines key restaurant modules with an integrated accounting backbone. R365 was founded by an experienced team of software veterans committed to developing an accounting, back office, and reporting tool – specifically for restaurants – that scales and positions restaurant concepts for growth.