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Personal Services Division: Lead, Production – PSD (fulfillment operations)

| Austin

Description

 

What you’ll do:

  • Responsible for accurate and timely production of legal documents for the customer and/or government agencies with no less than 50% contribution to daily order fulfillment.
  • Take direction from Assistant Managers and/or Managers as required.
  • Serve as first point of contact for on-the-floor escalations.
  • Assist with new and on-going training and related activities as directed by management.
  • Assist with role assignments, projects and coordinate projects/secondary activities for employees as directed by management.
  • Proactively seek methods to increase team efficiency and quality.
  • Provide support to Sales Specialists, Customer Care and other cross-functional teams with problem solving and resolution.
  • Assist with leading team meetings and Lunch and Learn sessions when asked.
  • Ensure the team is complying with company, department, and team rules and guidelines.
  • Make recommendations to Manager about disciplinary actions.
  • Build and maintain collaborative relationships with teammates, management, and other departments
  • Assist in verifying system releases in production
  • Perform other related duties as directed 
  • Qualifications: 
  • BS or BA or equivalent experience preferred
  • Extreme attention to detail
  • Proficiency with Microsoft Office, Internet and related software applications.
  • Motivated self-starter & team player with excellent communication and interpersonal skills
  • Able to effectively collaborate with teammates located in separate work locations
  • Must have flexible schedule, including availability on evenings, weekends and holidays
  • Ability to excel in a high-pressure, fast-paced environment
  • Outstanding organizational skills, and the ability to juggle multiple tasks and priorities
  • Possess and use strong listening skills
  • Demonstrate exceptional written and verbal communication skills
  • Ethical individual with a strong desire to succeed both professionally and personally 
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Location

9900 Spectrum Dr, Austin, TX 78717

What are LegalZoom Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Perks & Discounts
Company Outings

Additional Perks + Benefits

Benefits are an important part of your total rewards package here at LegalZoom. We offer a competitive and comprehensive benefits package with various choices for your and/or family members’ welfare needs. We provide these benefits not only to support you through important events in your life, but also to enhance your life outside work and help you prepare for the future.

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