Description

What you’ll do:

• Responsible for accurate and timely production of legal documents for the customer and/or government agencies with no less than 50% contribution to daily order fulfillment.
• Take direction from Assistant Managers and/or Managers as required.
• Serve as first point of contact for on-the-floor escalations.
• Assist with new and on-going training and related activities as directed by management.
• Assist with role assignments, projects and coordinate projects/secondary activities for employees as directed by management.
• Proactively seek methods to increase team efficiency and quality.
• Provide support to Sales Specialists, Customer Care and other cross-functional teams with problem solving and resolution.
• Assist with leading team meetings and Lunch and Learn sessions when asked.
• Ensure the team is complying with company, department, and team rules and guidelines.
• Make recommendations to Manager about disciplinary actions.
• Build and maintain collaborative relationships with teammates, management, and other departments
• Assist in verifying system releases in production
• Perform other related duties as directed 
• Qualifications: 

• BS or BA or equivalent experience preferred

• Extreme attention to detail
• Proficiency with Microsoft Office, Internet and related software applications.
• Motivated self-starter & team player with excellent communication and interpersonal skills
• Able to effectively collaborate with teammates located in separate work locations

• Must have flexible schedule, including availability on evenings, weekends and holidays

• Ability to excel in a high-pressure, fast-paced environment
• Outstanding organizational skills, and the ability to juggle multiple tasks and priorities
• Possess and use strong listening skills
• Demonstrate exceptional written and verbal communication skills
• Ethical individual with a strong desire to succeed both professionally and personally