Program Manager, Principal at Blackbaud

| Austin
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The Customer Operations Readiness Team within Solutions Management partners with key stakeholders to help Blackbaud successfully launch new products, solutions, services, as well as significant upgrades. The Customer Operations Readiness Team coordinates and drives Customer Operations launch readiness success by ensuring that key CustOps stakeholders are represented and informed throughout the launch effort. The Customer Operations Readiness Team was formed to ensure that when new product launch initiatives began, each CustOps business unit and stakeholder group is aware – and actively preparing – for whatever is needed get done for the project to be considered a "Go" for launch.

As a Principal Program Manager in our Customer Operations Solutions Management team, you'll work with a passionate team responsible for cross-team programs and projects, strengthening our project management discipline, leading Customer Operations business readiness, and striving towards operational excellence through effective process management.

You will leverage your program management experience and savvy to tackle and conquer challenges. We are looking for a Principal Program Manager with excellent communication and collaboration skills to lead diverse teams across Customer Operations, focused on leading technical programs and projects for our Business Readiness portfolio

Essential Duties and Responsibilities

  • Manage and lead strategic or complex projects across multiple project teams and/or departments.
  • Drive collaboration and communication necessary to ensure program success, including successful integration of projects and dependencies.
  • Work with cross-functional teams within Customer Operations and key stakeholders to charter initiatives and build detailed roadmaps and project plans.
  • Provide constant, ongoing communication to ensure barriers/obstacles to initiatives are removed and necessary support is provided.
  • Ability to translate complex, broad initiatives into a value proposition with a clear vision and business case.
  • Ability to drive engaging and action-oriented management routines and build report-outs to foster fact-based oversight and keep programs and projects on track.
  • Ability to identify synergies and manage dependencies between projects.
  • Know-how to leverage technologies to manage complex portfolio of initiatives and drive engagement.
  • Ability to drive initiative capacity management.
  • Ability to engage with teams and support deliverable execution to help teams meet deadlines.
  • Ability to influence at all levels.

Required Education, Experience, and Skills

  • Bachelor's degree in Business, Engineering, Computer Science or related field
  • At least 7-10 years of hands-on experience in as many of the following areas as possible – program and project leadership, organizational change management, agile methodology, and technology leadership
  • At least 2 years of experience within Customer Operations Services or Support business units
  • PMP certification is desired
  • Experience with software engineering and technology organizational maturity
  • Six Sigma Black Belt certification and/or Lean experience is desirable
  • Excellent verbal and written communication skills

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • GroovyLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • ExpressFrameworks
    • FlexFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • ApacheFrameworks
    • KafkaFrameworks
    • Event HubsFrameworks
    • ElasticSearchFrameworks
    • AnsibleFrameworks
    • MyBatis/JPAFrameworks
    • CassandraDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AxureDesign
    • BalsamiqDesign
    • InVisionDesign
    • Aha!Management
    • JIRAManagement
    • Microsoft ProjectManagement
    • SalesforceCRM

Location

Located in the Domain area, just steps from the Metro station and access to all that Austin has to offer!

An Insider's view of Blackbaud

What are some social events your company does?

We try to do at least one event per month that caters to all interest areas, whether that’s our Pinewood Derby, our May the 4th Be With You Movie Marathon or Progressive Potlucks, where employees tour the office to pick up different parts of the meal. We also championed having a float in the Austin Pride Parade this year for the first time ever.

Stefanie Greene

HR Manager

What kinds of technical challenges do you and your team face?

The biggest technical challenge has been around consolidating data across all of our various legacy applications. This has been as much about changing the culture and tearing down historical silos as it has been about the tech. We have made huge strides in changing the organization’s culture and moving it forward.

Steve Merritt

Senior Distinguished Engineer

How does the company support your career growth?

We have a very employee-focused environment. Our managers and team leads will often discuss career development strategies with us and offer opportunities to connect with people who can give us firsthand information about a role or experience. To help us be as successful as possible, they suit our strengths and the company's needs.

Kristin Nelson

Team Lead, Sales

How do your team's ideas influence the company's direction?

We have changed our fundamental offering from a software solution to a series of capabilities and analytics that have an immediate and measurable impact on customer outcomes. This allows our sales team to be highly consultative with clients, introduce them to a broader community and have confidence that the outcomes we promise will be delivered.

Brandon Phipps

VP of Sales and Market Development

What are some things you learned at the company?

It’s amazing how Blackbaud listens to each individual customer to cater to their needs and help them reach their goal. I have also always admired Blackbaud’s devotion to giving back to the social good and local communities. From employer-sponsored volunteer days to community grants, Blackbaud allows its employees to give back to our clients!

Andrei Rogers

Cybersecurity Engineer

What are Blackbaud Perks + Benefits

Blackbaud Benefits Overview

At Blackbaud, we know how important it is to have good, affordable health and group benefits
and a retirement program that helps you save for your future. That’s why we offer competitive benefits that
can provide protection, peace of mind, and savings. Whether it’s health care, income protection, retirement savings, or other benefits, we’ve got you covered!

Culture
Volunteer in local community
Helping good take over is fundamental to Blackbaud. It can be as simple and personal as contributing to low waste in the office or leading a food/toy drive or championing a volunteer activity.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
The B-Healthy Incentive rewards our employees for participating in important wellness activities.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
We recognize the need to balance work and life priorities. Starting off, we offer 4 weeks of paid time off, with up to 6 weeks for tenured employees.
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Blackbaud recognizes that an educated workforce is a strong workforce. We offer ​a $3000 per year tuition reimbursement to assist with the costs incurred from continuing education.
Diversity Program
We are committed to creating a diverse and inclusive workplace (Recognized by Forbes in 2019) through cultural awareness and competency training programs, as well as Affinity group representation.
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Volunteer for vacation time earning an additional 3 days per year PTO.
Endless volunteer & community involvement opportunities.
Matching gifts for donations.
9 paid holidays
Inclusive work environment as recognized by Anitab.org as Top Company for Women Technologists.

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