Program Manager, Professional Services
ClearDATA is seeking a talented Program Manager for their rapidly growing Professional Services team. This is an excellent opportunity for you to leverage your project, process and change management skills and gain new skills in the world of hosted and managed services while being part of the Health Care revolution to the Cloud.
The Program Manager is responsible for driving projects and process improvement initiatives that align with the company’s overall strategic plan while staying mindful of a superb customer experience. They will work closely with other members of the support management team and other cross-functional stakeholders. We are looking for people that want to always be doing more and learning more and are willing to work to make it happen.
What You’ll Do:
- Gather client requirements for professional services engagements and map them against the skills sets of internal resources and external partners
- Create statements of work
- Drive projects from ideation to completion
- Manage and drive process improvement projects facilitate schedules, stakeholder updates, monitoring/identifying milestones, and release schedule
- Monitor and report progress of schedule and budget at the initiative, release, and sprint level to business and technology leadership
- Recommend process and quality improvements
- Schedule and help with facilitating meetings with leadership and stakeholders
- Measure and forecast support team capacity and velocity
- Identify team action items and lead them through to completion
- Remove team blockers
- Risk analysis and mitigation
What you will need:
- 6-8 years’ experience in technical project management
- Lean or Six Sigma training, a plus
- PMP certification, a plus
- College degree in Computer Science or equivalent work experience
- Disaster recovery and business continuity experience
What Will Make You Stand Out:
- PMP Certification and experience with Lean or Six Sigma technical project management
- Healthcare IT/industry experience
- Public cloud (AWS, Azure, GCP) experience
Why You’ll Like Working Here:
- A dynamic company that rewards high-performers
- Be on the cutting edge of new technologies and services
- Collaborative team environment that values multiple perspectives and fresh thinking
- Servant leadership Management
- Casual dress code
- Flexible working hours
- Medical, Dental, Vision, HSA, Life and 401K
- Unlimited Vacation!
- Stock options
ClearDATA is an EEO/AA employer M/F/V/D.