Project Manager, Professional Services - Multiple Openings - All Levels

| Austin

About Blackbaud:

 

At Blackbaud, we’re here to help good take over. We lead uniquely at the intersection point of technology and social good, providing cloud software, services, expertise, and data intelligence that empowers and connects people to drive impact for social good. We serve the entire social good community, which includes nonprofits, higher education institutions, K-12 schools, healthcare organizations, faith communities, arts and cultural organizations, foundations, companies, and the individual change agents who support them. With millions of users in 100+ countries, our vision is to power an Ecosystem of Good® that builds a better world.  Our customers are passionate about making the world a better place, and we’re inspired by the opportunity to help them raise resources, deliver programs, manage operations, and understand their outcomes.  

 

 

Wouldn’t it be rewarding to know the work you do is impacting social good in communities all over?  As a Project Manager in Blackbaud’s Professional Services organization you’ll work with our clients to implement Blackbaud solutions that could be helping them to do things like building better relationships, fundraising more effectively, or managing finances more efficiently, all to further their unique missions.  Don’t miss your chance to find purpose working with us as we help our clients leverage technology to transform the outcomes that are possible!

 

We are currently seeking skilled individuals to fill multiple openings for Project Managers at all levels (Associate, Staff, Senior) to work in our offices in Charleston, SC, Austin, TX, St. Paul, MN, Bedford, NH, New York, NY or remotely from some major metropolitan locations such as Washington, D.C., Los Angeles, CA, Atlanta, GA, Boston, MA or Denver, CO.

 

As a Blackbaud Professional Services Project Manager, you will be accountable for leveraging standard project delivery methodology to manage the project lifecycle which includes initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet specific success criteria for customer implementation projects.

 

Key skills and activities that will ensure client and project success include:

  • Partnership with clients in mutual pursuit of successful project outcomes, with a specific focus on demonstrating alignment of Blackbaud products and services to organizations business challenges while providing a superior customer experience
  • Application of business and technical knowledge in the development of project plans for the delivery and implementation of solutions, including strategy definition, project forecast allocation, timelines and milestones, and contingency planning 
  • Collaboration across resources to effectively carry out tasks and deliverables within the project 
  • Management of project status, risk management, staff mentoring and deliverable quality assurance, budget and timeline   
  • Thinks through and communicates clearly goals, interests, and positions in negotiation or conflict situations.
  • Excellent verbal and written communication skills and ability to influence at all levels of client engagement
  • Experience dealing with customer escalations in a matrix environment
  • Willingness to act with empowerment to think creatively on ways to provide clients solutions and improve Blackbaud processes

 

More about what we’re looking for:

  • Since we are seeking Project Managers to fill openings at various levels, we are looking for 1 - 7+ years of client-facing project management experience, ideally in a professional services setting.
  • The duration and volume of projects with which our Project Managers work can vary depending on the solution and scope of the implementation. In some cases, we will be looking for a demonstrated ability to manage a large portfolio of clients and projects concurrently.  In other cases, we may be looking for experience managing a few long-term projects.
  • Familiarity with project management methodologies
  • BS/BA degree or equivalent experience
  • PMP Certification preferred
  • Ability to travel up to 25%
  • Experience with Salesforce, Microsoft Project and other Microsoft Office programs
  • Experience with direct marketing or fundraising campaigns preferred
  • Knowledge of Blackbaud products such as Raiser’s Edge NXT, Financial Edge NXT, Luminate CRM, Blackbaud CRM, etc. and the non-profit industry strongly preferred

Why you'll want to come work here:

 

 

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Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

 

 

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • AxureDesign
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Location

Located in the Domain area, just steps from the Metro station and access to all that Austin has to offer!

An Insider's view of Blackbaud

What are some social events your company does?

We try to do at least one event per month that caters to all interest areas, whether that’s our Pinewood Derby, our May the 4th Be With You Movie Marathon or Progressive Potlucks, where employees tour the office to pick up different parts of the meal. We also championed having a float in the Austin Pride Parade this year for the first time ever.

Stefanie Greene

HR Manager

How does the company support your career growth?

We have a very employee-focused environment. Our managers and team leads will often discuss career development strategies with us and offer opportunities to connect with people who can give us firsthand information about a role or experience. To help us be as successful as possible, they suit our strengths and the company's needs.

Kristin Nelson

Team Lead, Sales

How do your team's ideas influence the company's direction?

We have changed our fundamental offering from a software solution to a series of capabilities and analytics that have an immediate and measurable impact on customer outcomes. This allows our sales team to be highly consultative with clients, introduce them to a broader community and have confidence that the outcomes we promise will be delivered.

Brandon Phipps

VP of Sales and Market Development

How has your career grown since starting at the company?

In just over 3 years, I went from an associate account executive to a sales team lead and was then given the opportunity to completely re-imagine the inside sales team here in Austin. We are growing very fast, and one of our team’s fundamental purposes is to support this growth by generating top-notch sales talent that can be promoted.

Stephen Bach

Inside Sales Manager

What are Blackbaud Perks + Benefits

Blackbaud Benefits Overview

At Blackbaud, we know how important it is to have good, affordable health and group benefits
and a retirement program that helps you save for your future. That’s why we offer competitive benefits that
can provide protection, peace of mind, and savings. Whether it’s health care, income protection, retirement savings, or other benefits, we’ve got you covered!

Culture
Volunteer in local community
Helping good take over is fundamental to Blackbaud. It can be as simple and personal as contributing to low waste in the office or leading a food/toy drive or championing a volunteer activity.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
The B-Healthy Incentive rewards our employees for participating in important wellness activities.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
We recognize the need to balance work and life priorities. Starting off, we offer 4 weeks of paid time off, with up to 6 weeks for tenured employees.
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Blackbaud recognizes that an educated workforce is a strong workforce. We offer ​a $3000 per year tuition reimbursement to assist with the costs incurred from continuing education.
Diversity Program
We are committed to creating a diverse and inclusive workplace (Recognized by Forbes in 2019) through cultural awareness and competency training programs, as well as Affinity group representation.
Lunch and learns

Additional Perks + Benefits

Volunteer for vacation time earning an additional 3 days per year PTO.
Endless volunteer & community involvement opportunities.
Matching gifts for donations.
9 paid holidays
Inclusive work environment as recognized by Anitab.org as Top Company for Women Technologists.

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