Company Information

Lithium offers a great working environment and competitive compensation and benefits packages. We're looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, working with the best and brightest in the social media software industry.

At Lithium we encourage our employees to be real. In keeping with this philosophy, we appreciate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, genetic information or criminal history.

Job Description

As a Project Manager at Lithium, you will be responsible for the successful delivery of our customers’ projects. For this position, we’re seeking an individual who possesses a unique mix of strong customer management abilities combined with solid hands-on technical experience. You will be primarily responsible for launching new customer communities with a solid foundation for growth;  however, you will also own subsequent projects within our customer base.

Responsibilities

• Manages a number of parallel software deployment projects for our customers
• Coordinates and/or manages internal and external resources, both technical (consultants, production operations) and non-technical (best practice experts, user interface consultants, designers)
• Works with customers on the definition and execution of their overall project plans
• Manages the client relationship and set customer expectations during product implementations
• Completes projects on time and on budget while delighting the customers
• Identifies and advocates for new product features on behalf of the customers
• Identifies account expansion opportunities and support Sales to close them
• Documents project progress as per project management best practices (meeting minutes, project plan updates, weekly status reports)
• Documents functional and technical specifications of the proposed solution
• Creates Statements of Work for projects and change requests
• Contributes to constant improvement of Lithium’s project management practices
• Coordinates training and mentorship for the customers' staff

Requirements

• University degree from a reputable University (CS, EE or similar)
• 2 - 3 years of hands-on project management experience at a software product company or consulting firm, with experience managing projects in consumer facing web applications (web sites, social interaction sites, support sites, etc)
• Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)
• Experience managing multiple parallel projects in a software development and/or project management environment where the customer is an external buyer (no internal IT projects)
• Experience scoping and estimating project effort, as well as sound understanding of project control KPIs
• Experience with MS Project (or similar) project management solution as well as Microsoft’s Office automation products
• Excellent problem solving skills
• Experience with a SAAS-based social customer experience platform
• Experience within the social media technology landscape
• Strong flair for technology and technology solutions
• Strong command of the English language (written and spoken)
• Moderation and/or Management of online communities experience a plus
• Each additional language is a plus
• PMP certification is a plus
• Willingness to travel (20% to 30%)