Project Manager at Khoros

| Austin
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Job Description

As a Project Manager at Khoros, you will be responsible for the successful delivery of our customers' projects. Do you enjoy working with customers to bring their vision to life? Are you organized, articulate, and detailed oriented? Do you have the hard skills necessary to drive a project schedule and soft skills necessary to satisfy the customer while doing it? If so, then we've got the dream job for you! We are seeking an individual who possesses a unique mix of strong project management experience, social understanding, and technical knowledge to join our growing team. You will be responsible for launching new customer communities, new social care solutions, and technical delivery of projects customers dream up. 

Responsibilities

  • Complete projects on time and on budget while delighting our customers
  • Manage a number of parallel software deployment projects for our customers
  • Coordinate and manage internal and external resources, both technical (consultants, production operations) and non-technical (best practice experts, user interface consultants, designers)
  • Work with customers on the definition and execution of their overall project plans
  • Manages the client relationship and set customer expectations during project implementations
  • Identify account expansion opportunities and support Sales to close them
  • Follow Khoros Project Implementation Methodology and PMO Guidance
  • Document functional and technical specifications of the proposed solution
  • Creates Statements of Work for projects and change requests as needed
  • Contribute to constant improvement of Khoros project management practices
  • Coordinates training and mentorship for the customers' staff

Requirements

  • Bachelor's degree from an accredited university
  • 3+ years of hands-on project management experience
  • Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)
  • Experience managing multiple parallel projects (with team size of 5+ members) in a software development and/or project management environment where the customer is an external buyer (no internal IT projects)
  • Experience scoping and estimating project efforts
  • Demonstration of use and understanding of project control KPIs
  • Excellent problem solving skills
  • Strong flair for technology and technology solutions
  • Willingness to travel (10% to 20%)
  • Mastery of the English language (written and spoken)

Nice to have

  • Experience with Clarizen, SmartSheet, Salesforce, Google Apps
  • Experience with SAAS-based social customer experience platforms
  • Moderation and/or Management of online communities
  • Additional languages
  • Big Plus: Certified Agile Scrum Master OR PMP certification
  • Project management experience at a software product company or consulting firm, with at least 3 years managing projects in consumer facing web applications (web sites, social interaction sites, support sites, etc)
  • Experience within the social media technology landscape
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases

Location

7300 Ranch Road 2222 , Austin, TX 78730-3204

An Insider's view of Khoros

What are some social events your company does?

Khoros Austin embodies cultural diversity through inclusivity and team engagement. Not only do we offer daily catered lunches and weekly bootcamp and yoga classes, but we organize unique monthly happy hour experiences, (mixology contests, candle making, mindfulness classes) quarterly volunteer opportunities and partnerships with local non-profits.

Laura Whitefield

ATX Senior Executive Assistant & Cultural Specialist

How does the company support your career growth?

After trying on quite a few different roles, I feel so fortunate to have found the perfect one for me. My managers have always been so helpful in making sure to elevate and help me prep for the right opportunities to provide value for the company and help me transition into a role that I love.

Sidney Gomez

Sales Engineer

How has your career grown since starting at the company?

I've had multiple opportunities to learn and grow at Khoros. I began as a Recruiter and was promoted to Recruiting Lead within a year. Having worked in recruiting a while, earlier this year, I was interested in a career shift and was supported through a transition into Sales Engineering. My career has grown exponentially since being at Khoros.

Kristine Lim

Associate Sales Engineer

What are Khoros Perks + Benefits

Khoros Benefits Overview

Khoros offers a competitive benefits plan that empowers employees to make decisions that best benefit themselves and their families. By incorporating exceptional benefits with office-specific perks and a work-life balance, Khoros delivers an exceptional employee experience for its global team.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Our game room includes Ping Pong, Foosball.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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