Senior Scrum Master

| Austin
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Join a purpose-driven, fast-growing enterprise software company that is working to transform 9-1-1.
 
The power to do remarkable things when it matters most is the heart of 9-1-1 and public safety. At RapidDeploy, we believe that regardless of size, geography or budget, everyone in public safety should have access to the data they need when it matters most to save more lives. That’s why, since 2016, our mission has been to reduce emergency response times and improve public safety. We are the industry’s only truly open and integrated emergency response platform with a portfolio of web-based cloud solutions that includes analytics, mapping, dispatch and first responder applications.
 
Over the past year, we have signed four state contracts and our software has been deployed in more than 700 9-1-1 centers across the U.S. We have increased our annual recurring revenue by more than 20X. We’re hiring passionate team members to help propel us into the next stage of growth.
 
 

RapidDeploy requires a Senior Scrum Master to coordinate, coach and facilitate our agile development teams and manage the process of how information is exchanged. The role will include resolving impediments and coaching team members on agile methodologies. You will work across multiple feature teams and help them focus on delivering quality solutions that meet the demands of our ambitious product roadmap. It is the responsibility of the Scrum Master to make sure the team grows into self-organizing, high performance contributors. This role requires a strong communicator, a capable leader and a keen interest in agile frameworks.

Responsibilities:

  • Assessing the Scrum maturity of the team and coaching the team to higher levels of maturity
  • Facilitate and monitor Sprint ceremonies
  • Facilitating getting work done without coercion, assigning, or dictating the work
  • Facilitate the communication across different delivery teams to resolve dependencies and impediments
  • Drive learnings across teams to help accelerate experimentation and maturity
  • Driving effective change by monitoring and maintaining the Impediment and Retro Action backlogs
  • Assisting with internal communication, improving transparency and radiating information
  • Assist Product Management to prioritise and predictably deliver key roadmap initiatives by regularly reviewing the relevant metrics (Velocity, Control Charts, CFDs)
  • Maintain and evolve the Coaching Framework for relevant teams
  • Work closely with the development teams, product owners, and project team to pinpoint existing process flaws and identify an agile improvement roadmap to support consistent predictable delivery.
  • Research and iteratively implement agile tools and techniques that can benefit a team
  • Work with product owners to protect the current sprint commitments
  • Help build a productive environment where team members ‘own’ the product and enjoy working on it

Skills/Experience:

  • Certified Agile coach, Certified Scrum Master (CSM), Professional Scrum Master (PSM), or similar
  • Minimum 4 years’ experience leading teams using agile methodologies
  • Minimum 4 years as Scrum Master
  • Background in software development (preferred)
  • Ability to understand technical issues at a high level
  • Ability to coach multiple teams to reach their highest potential
  • Proven ability to work independently without supervision whilst driving decision in a collaborative fashion
  • Knowledge of various well-documented patterns and techniques for filling intentional gaps left in the Scrum approach.

Behavioral competencies required:

  • Strong Communication and mentorship skills
  • Strong Leadership skills
  • Resilience
  • Strong analytical, technical and problem-solving skills
  • Excellent organizational and time management skills

About RapidDeploy Inc.
- Strong revenue growth (20x+ in last 12 months) & huge recent customer wins (e.g., State of California)
- Fast-growing, passionate, mission-driven team – we care about saving lives through technology!
- Offices in Austin, TX and Cape Town, South Africa 
- Medical, dental, and vision insurance options, with benefits that kick in on your first day! Benefits are highly subsidized by RapidDeploy Inc. 
- In addition to 8 observed holidays, RapidDeploy employees receive 20 days of PTO and unlimited sick leave.
- RapidDeploy is a well-funded, venture backed growth company 
 
RapidDeploy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

RapidDeploy, Inc. and its affiliates understand that your privacy is important to you. When you apply for a position with RapidDeploy, we collect and process personal data for recruitment and other related Human Resources purposes. Review our HR Privacy Policy to learn how we collect, use, and protect your personal data in connection with our recruiting and HR efforts

 
Notice: RapidDeploy’s hiring policy prohibits hiring from existing or prospective customers.
 

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Microsoft SQL ServerDatabases

Location

RapidDeploy has a new HQ! Located downtown on 7th and Brazos, we are neighbors with Austin's most infamous attractions.

An Insider's view of RapidDeploy

How does your team reward individual success?

Whether it's being awarded Employee of the Month, receiving praise in informal channels like Microsoft Teams, or promoting from within, RapidDeploy continually recognizes the success and accomplishments of individuals. RapidDeploy also provides tuition and continuing education reimbursement, so that I can continue to grow as a professional.

Taylor

Senior Brand and Events Manager

What projects are you most excited about?

In 2021, the product team is most excited about providing call-takers & dispatchers with more sophisticated GIS capabilities and data, such as vehicle telematics, that will improve response times. We are also excited about providing our 911 call centers with the information they need & never had access to before, to make more data-driven decisions

Mandana

VP of Product

What makes someone successful on your team?

Success on our team is all about how well you collaborate to solve problems. Although each team member has individual responsibilities, architecture, design, code reviews, and troubleshooting tasks are shared among the team. This takes concise, effective communication delivered in a manner that makes everyone feel like a valued contributor.

Chad

Director of Engineering

What is your vision for the company?

We are building an ecosystem to enable every part of the public safety workflow, from 9-1-1 to disaster response, to improve situational awareness of first responders and reduce response time. We believe that every public safety agency, regardless of size, geography or budget, should have access to cutting edge, life-saving technology.

Steve

Co-Founder & CEO

What are RapidDeploy Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
RapidDeploy covers the cost of parking for all employees, as well as offers Transportation Spending Accounts.
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
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