“Solutions Consultant in rapidly-growing, enterprise SaaS software with high career growth opportunity”

Company Summary

360factors is a rapidly-growing, enterprise Software-as-a-Service company providing risk and compliance management software with a key focus on selling to banking and financial institutions. Using artificial intelligence (AI) and cognitive computing technology, 360factors empowers customers to reduce the effort and time involved in managing risks and ensuring regulatory compliance while improving the effectiveness of their staff to increase the impact within their organization.

Position Summary

At 360factors, customer success and the value customers receive from our solutions is absolutely critical to our long-term success. As such, 360factors is searching for a talented and focused individual to own delivering solutions for our customers. This role includes responsibilities for pre-sales (demonstrations, RFP responses, system configurations, requirements, estimates, etc.) and post-sales activities (on-boarding including project management, requirements gathering, developing Statement of Works, software configuration, training and deployment support, as well as customer adoption, advocacy, upsell and retention).

This is a perfect position for a motivated and sharp candidate with a software technology background who desires to develop a career in software solution consulting. We desire someone determined to consistently meet or exceed customer success goals while evolving with ever changing business conditions. This role offers the unique chance to make a significant difference in the success of a company while offering growth opportunities in sales or consulting.

Responsibilities

• Provide technical, business consulting and software product expertise to customers both pre- and post-sale.
• Facilitate technical discussions and customer white-boarding for demonstrating and delivering technical software solutions that integrates cross-departmental functions with the customers’ environment.
• Determine the scope of and resources required to successfully implement the solution and project manage the delivery and roll-out of this solution to the customer.

Career Development

• Experience an entrepreneurship atmosphere with exposure to being involved in a fast-growing software business
• Leadership experience – high-growth company with rapid expansion provides leadership growth opportunities
• Cross-functional experience – direct experience in sales, marketing, implementation, and solutions engineering
• Dynamic, fast paced environment allows for rapid growth and continuous problem solving and learning
• Direct access to all functions in the organization including C-level leadership and off-shore collaboration

Education and Experience

• A bachelor’s degree in computer science and software engineering with 2-4 years’ experience in working with software-based product organizations and ability to understand complex enterprise-class software applications.
• Demonstrated experience in successfully conducting software demonstrations to customers in a pre-sales role, preferably at the Director, SVP, EVP and CxO levels within banks, credit unions and other financial institutions.
• Experience implementing and delivering enterprise software applications, preferable SaaS/cloud-based.
• Experience with GRC, Risk or Compliance Management software applications would be considered a plus.
• Experience with Artificial Intelligence technology and/or and Predictive Analytics software and talking through the value proposition with customers, would also be considered a plus.