Sr. Program Manager

| Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Kazoo is an all-in-one Employee Experience platform that combines recognition, performance, and engagement in one powerful solution. By bringing together Real-time Recognition & Rewards, Continuous Performance Management, and Employee Engagement Surveys, Kazoo’s employee-first solution enables companies to build purpose-driven cultures while increasing productivity, retention, and revenue. With over 600 global customers, the Kazoo platform puts actionable analytics in the hands of business leaders, connecting them to what really matters.

Overview of the role:

Kazoo is looking for an experienced Senior Program Manager to lead, drive, and own the success of multiple product launches end-to-end. We are looking for someone with knowledge of the software development lifecycle and has experience leading successful product launches and delivering on business goals. You will be working with all key functions in the organization including Product, Technology, Marketing, Sales, Customer Success, and Training. This is a highly visible role and you will be the key owner of driving and managing all deliverables leading to a successful launch of all roadmap projects.

What awesome stuff you'll do:

  • Create and execute on detailed cross-functional readiness plans for driving multiple product launch initiatives
  • Manage product roadmap , delivery milestones, dependencies, risks and action items for all roadmap initiatives
  • Drive project commitments, define clear ownership of deliverables and facilitate strong collaboration and communication between teams
  • Gain alignment from executive team and other key stakeholders on launch strategy and bundling product launches to maximize adoption with existing customers and promoting new sales
  • Build a recurring communication cadence to keep all stakeholders informed on progress and status
  • Establish and track milestones, risks, dependencies, action items and decisions for all cross-functional teams
  • Own the problems and engage the right stakeholders to resolve conflicts, issues and build mitigation plans for all risks
  • Create cross-functional launch process playbook and launch checklists for tracking all key deliverables from product readiness to launch
  • Communicate progress, risks and delays to all key stakeholders and assist in resolving blockers and improving execution processes
  • Help teams meet their deliverable commitments by driving efficiencies and smart trade-off decisions for best launch outcomes
  • Facilitate roadmap meetings  and create project plans to keep teams on track and well informed on launch timelines and expectations
  • Create and manage product ops dashboard to define and track launch success and feature adoption metrics

What you’ll need to be successful:

  • Passion, resilience, and a good sense of humor required 
  • 7+ years experience in strategic program management in a software or related industry, management consulting experience a plus
  • Proficiency in project management tools such as smartsheet or MS Project, project management certification is a plus
  • Strong attention to detail and good verbal and writing skills
  • Experience dealing with ambiguity and shifting priorities
  • Ability to gain cross functional buy in
  • Skill and will to learn product functioning and nuances
  • Experience with JIRA and Confluence required
  • Bachelor’s Degree required. MBA or consulting experience highly desired.
  • SaaS experience preferred

 

If you’ve reached this point in the job description and feel you’re still not sure if you should apply...Just do it! You may not have 100% of all those bullets listed above - and that's okay! We know there are no perfect applicants. If you’re feeling like you’re not going to fit in with our teams - that’s not okay. One of our company values is “Yes, &” - we believe in a diverse experience that allows us to build off the momentum of each other, so however you identity and whatever background you bring with you, we strongly encourage you to submit your application if this is a role you can be passionate about doing every day! 

When you work at Kazoo, we provide competitive benefits to make your life better both in and out of the office, which include: health, dental and vision insurance; open vacation policy; flexible wfh policy; 11 paid holidays; 401k program; Stocked kitchen; Mac Laptop; Transportation/Parking Stipend; Generous Parental Leave; Fertility benefits; Breast milk delivery; EAP & more!

At Kazoo, diversity and inclusion are fundamental to how we grow and operate our business. We’re building a diverse workforce that cultivates and supports all individuals. We believe a culture of equality creates a stronger work environment for all employees and that we are all accountable for encouraging and celebrating diverse voices.  Kazoo commits to promote and recognize principles of fairness, equity, and social justice in relation to, and across, intersections of race, age, color, disability, faith, religion, ancestry, national origin, citizenship, sex, sexual orientation, social class, economic class, ethnicity, gender identity, gender expression, and all other identities represented among our diverse membership.

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, and individuals with disabilities to apply. Kazoo is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • RubyLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • GraphQLLibraries
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • ApolloDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • OutreachEmail
    • MarketoLead Gen

Location

206 E. 9th Street, Austin, TX 78701

An Insider's view of Kazoo

How would you describe the company’s work-life balance?

Kazoo treats its employees like adults. That may sound trite, but it's true; we trust our coworkers to get their work done and respect that we all have lives outside the office. We have an open PTO policy and a flexible schedule which allows folks to hold nonstandard work hours. Not feeling pressure to give in to “presenteeism” is a huge plus.

Austen

Scrum Master

What's the biggest problem your team is solving?

We work to develop, grow, and scale our renewals process. With 700 customers, the biggest obstacle we faced was how we could make the renewal process scalable for our growing customer base, without minimizing the customer experience. We’re constantly improving our process to meet the needs of our customers as well as the needs of our business.

Dre

Program Manager

What makes someone successful on your team?

A deep passion for the work we do, the discipline to do the hard work day in and day out, the willingness to be uncomfortable because you know that discomfort brings growth, the ability to brush off the rejection you get on a daily basis, a natural curiosity that drives your ability to ask more questions, and a desire to have fun!

Erin

Executive Director, Market Development

What are Kazoo Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have organized a Culture Committee that helps to improve culture, drive cross-departmental connections, discuss important topics, and organize frequent activities/events
Open door policy
Team based strategic planning
Open office floor plan
Diversity
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Semi-annually.
Game Room
ping pong, giant checkers, giant Jenga and video game hook ups
Stocked Kitchen
Snacks delivered every Monday
Some Meals Provided
Parking
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Promote from within
Continuing Education stipend
Customized development tracks
More Jobs at Kazoo1 open job
All Jobs
Project Mgmt
Project Mgmt
new
Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Kazoo's full profileSee more Kazoo jobs