Tech Program Manager

Be a part of a team managing strategic projects in a fast-paced environment. Our ideal candidate will have strong technical qualities and 7 to 10+ years of technical agile/project/program management experience with demonstrated history of working with e-commerce companies. Work day-to-day with various stakeholders/peers in engineering and quality disciplines to help delivery technical projects on-time and under budget.

What you’ll do:

• Work cross-functionally with scrum and project teams on initiatives and provide timely and accurate information to stakeholders.
• Help shape technical solutions and designs to meeting the needs of our company.
• Manage day-to-day operational aspects of multiple projects including maintaining artifacts for planning, execution and close-out of key initiatives.
• Manage scope changes, manage a risk register as well as follow-up on action items to ensure high quality and on-time initiatives by escalating issues in a timely fashion.
• Effectively apply best practice methodology, inspect, adapt and enforce standards.
• Ensure project documents are complete, current, and stored appropriately.
• Identify dependencies across all delivery teams and track them to ensure that teams are in sync.
• Remove barriers, communicate and escalate as required.
• Work closely with the Product Managers to ensures that the Minimum Viable Product (MVP) is clear and understood by all project or delivery teams
• Work with Change Management to ensure that Features are properly scheduled and aligned with a bottoms up team plan or other critical deadlines
• Coordinate with the product managers, business analysts, tech leads and various stakeholders to ensure that plans are in alignment with any go to market schedules
• Demonstrate measurable progress by facilitating demonstration of integrated features
• Hold Teams accountable to make and meet commitments
• Work well with people and thrive under stress

• Be able to understand when to focus on deadline and when to focus on quality
• Natural multi-tasker: capable of juggling many tasks and making sure they all get done

• Provide timely information to Portfolio Management for investment decisions
• Be a team player by filling in for other projects or scrum teams as needed

Qualifications:

• 7 to 10+ years prior experience in leading cross-functional software development and infrastructure projects following multiple types of delivery methods (waterfall/scrum/etc)
• 5+ years’ experience in managing multi-team programs in infrastructure, application and data management, DevOps, cloud migration and site reliability projects
• Strong understanding and practice in cloud hosting, cloud platforms (AWS, Azure, Akamai, etc), Data Centers, NOC, monitoring/alerting, CISCO network topologies, MySQL and various other data technologies
• Proven success in building strong relationships, managing stakeholder expectations and able to communicate at all levels with excellent oral and written skills

• Ability to work across time zones and in a distributed collaborative environment
• Expertise in designing and implementing High Availability systems and BCP/DR operations
• Expert experience with conflict resolution, scope management, issue & risk tracking, communicating to clients and partners and vendor management
• Natural multi-tasker: capable of juggling many tasks and making sure they all get done
• Strong facilitation skills at multiple levels of an organization
• Experience managing programs of work spanning across various software stacks

Preferred Skills:

• Consulting or start up experience (preferably Lean Startup)
• CSP, ACP, PMP Certifications
• Microsoft Project or similar expertise
• Strong knowledge of LegalZoom Project Management standard tools such as VersionOne and Confluence
• Experience with cloud providers, network technologies, and DevOps processes

LegalZoom is an Equal Opportunity Employer, dedicated to diversity.