Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

Job Summary

Atlassian’s Customer Success and Innovation (CSI) team, is looking for a Technical L+D leader who will be responsible for developing and delivering technical enablement and growth programming to our customer-facing service delivery teams. You will be working closely with people managers, subject matter experts, and our central talent and people teams to plan, source, organize, and deliver ongoing growth and enablement based content. This role is about championing our people and their long-term learning and development to support a fast-paced and ever-changing technology landscape. This role will be the primary liaison with the people teams ( via our HRBP) for driving clear career leveling, onboarding, and growth planning across the CSI organization. Day to day responsibilities will include:

Cross-Functional Advisor

• Building relationships with key stakeholders, understanding the goals and strategies of the organization and function, and how individual, team, management, and leadership performance impacts the performance of the organization.
• When needed, perform needs assessments and analyses to identify and prioritize opportunities to identify and improve gaps in behavior-based, skill-based, and technical knowledge competencies.
• Setting clear expectations for the development and implementation of learning and organization development solutions with stakeholders and partners
• A trusted advisor and thought partner to functional/organizational leadership and HRBPs.

Learning and Development (Instructional Design + Program Management + Facilitation)

• Partnering closely with leadership and HRBPs to identify and align on learning needs, strategies, and tactics.
• Designing, developing, and implementing learning strategies and programs that will address business needs, identifying learning needs as well as helping to navigate Atlassian’s unique culture.
• Facilitating learning and development across multiple delivery mediums, including in-person training, virtual training, e-learning, and innovative strategies as well as creating ways to assess impact and success.
• Strong "stage presence" and solid command of audiences large and small. Comfortable facilitating discussions on ambiguous or challenging topics.

Organization Development (Change Management, Team Effectiveness, Leadership Development)

• Creating, leveraging, and implementing organization development interventions across our customer-facing technical teams
• Working autonomously to partner with the HRBPs to design and facilitate team building/effectiveness interventions and offsites
• Collaborating with HRBPs and Inclusion & Diversity partners to support change management, business, and cultural transformation efforts.

It'd be great to have:

• 7+ years of experience in Human Resources Leadership Development, Talent Development / Talent Management, Organizational Development or related field
• 3+ years of experience in technical training at a SaaS company, or professional services organization
• Strong instructional design/adult learning principles, to deliver learning and organization development programs and interventions
• Strong project planning, project management, and content delivery skills.
• Experience using survey and assessment tools to identify business needs and measure the effectiveness of solutions
• Hands-on experience with Atlassian products
• Hand on Experience with Absorb or similar LMS
• Proven exceptional group process and facilitation skills

More about you

You've had experience scaling teams in technical or professional services disciplines. You are passionate about creating engaging content to help team members onboard, find success, and grow in their careers. You aren't afraid to roll-up your sleeves and get into the trenches to understand the team's needs. Simultaneously, you are able to drive the vision and strategic thinking around team learning and development at an organizational level.

People describe you as an L+D expert, someone who can set the right direction and expectations with a team of high-performing individuals, be an adept communicator across time-zones and cultures, and having the right balance of identifying new ways of building skills and solving enablement challenges at scale. Emotional intelligence is a key trait, as you will be working with decision-makers across teams and regions to encourage alignment on time-bound decisions. You are adept at guiding teams through a framework to analyze their problems and reach actionable outcomes faster.

More about our team

We are big on distributed collaboration and are passionate about our customer-first culture. You won't get frustrated with bureaucracy or slow decision making because we encourage innovative thinking. We don't just want to know your opinions; we want to see your ideas in action. We hire great people and then trust them to be great.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.