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Senior NOC Technician, Spectrum Enterprise

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Do you want to manage and troubleshoot tier two operational and engineering support? You can do that. Ready to mentor front-line technicians on advanced deployment and break-fix methodologies? As a Senior Network Operations Center Technician at Spectrum Enterprise, you can do that.
provides modern enterprise technology solutions that meet the unique needs of some of the country's biggest brands. If you're looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
**Please note, the shift for this position is Sunday - Wednesday 11:30 pm - 8 am.
You support continuous services within our Network Operations Center (NOC). You partner with clients and troubleshoot network issues via phone, trouble ticket, email and client portals. You collaborate with teams in person and digitally within an office environment. Depending on the business unit, you may operate on-call as part of a 24/7/365 network operations environment.

  • Perform routine and documented functions while troubleshooting escalations.
  • Encourage reliable service through 24/7 shift-coverage surveillance or basic triage based on fundamental technical concepts.
  • Identify and execute processes and procedures and escalate as needed to resolve undocumented or complex issues.
  • Collaborate with other groups to communicate issues and project statuses.

Required Qualifications

  • Experience: Three or more years of experience in a monitoring or provisioning role in engineering or technical operations and network troubleshooting in a 24/7/365 operations center; Proven event management experience.
  • Education: Associate degree in a related field or equivalent experience.
  • Technical skills: Understanding of Cisco-based commands and maintenance, service, installation, fault isolation and troubleshooting; Familiar with high-speed data, Video, VOD, switch, LAN, WAN, OSI, model and routing protocols; Knowledge of MSO, telecommunications technologies, HFC, CPE, DNS, DHCP email and management systems; Monitoring or provisioning in engineering or technical operations, optical, TDM, Ethernet, MPLS and IP routing; Ability to use web portals, diagnostic tools, inventory tools, monitoring tools, ticketing systems and MSO billing systems; Experience with Microsoft Office.
  • Skills: Analytical, organizational and interpersonal English communication skills;
  • Abilities: Ability to read and follow documented MSAs and SLAs.

Preferred Qualifications

  • Cisco or Juniper certification.


  • Embracing Diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
  • Learning Culture: Company support in obtaining technical certifications.
  • Dynamic Growth: Paid training and clearly defined paths to advance within the company.
  • Total Rewards: .

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ENO102 2024-28835 2024
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

We offer competitive starting wages, with significant incentive compensation and annual earnings potential based on your role.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and 2023 will be the 10th year in a row where we’ve absorbed the full cost increase for medical, dental and vision coverage.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud of the ways our employees grow their knowledge. We help cover the costs, like up to $10,000 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on training and career development, employees can have confidence that day one is truly just the beginning.

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Employee resource groups
Employee-led culture committees
In-person all-hands meetings
In-person revenue kickoff
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Recreational clubs
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available
Personal development training

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