Search the 8 jobs at ESO

Reporting to the Senior Director of Strategic Finance, the Senior Finance Manager at ESO will play a key role in headcount planning, cash forecasting, and partnering cross functionally to align COGS and Opex to the financial plan. Responsibilities include supporting operational goals, delivering efficiencies, and providing strategic recommendations for financial reporting.

Seeking a Senior Revenue Accountant to manage customer invoicing, review contracts for GAAP compliance, and maintain customer accounts. Responsibilities include reconciliations, process improvements, and collaboration with various teams. Requires 4+ years of revenue experience, BS degree in Accounting or Finance, and proficiency in NetSuite & Salesforce/CPQ. Additional desirable qualifications include CPA, contract interpretation experience, and familiarity with Stripe.

Manage the sales process for new business sales within the Fire/EMS market in a defined territory. Focus on new logo acquisition through prospecting and networking efforts. Develop and manage a sales pipeline, lead contract negotiations, and forecast sales opportunities. Must have 3-5 years of enterprise/outside sales experience and be able to travel 50% of the time.

Seeking an experienced Senior Tax & Compliance Analyst to lead tax compliance and planning, optimize tax position, and minimize liabilities. Responsibilities include tax compliance, planning, research, cross-border taxation, and audit support. Requires Bachelor's Degree, CPA certification, and 7 years of tax accounting experience in a multinational organization or public accounting firm.

The Customer Success Manager at ESO will act as the hub for customers, working with cross-functional teams to drive product adoption, reduce risk, and add value to Fire, EMS, Hospital, and State customers. Responsibilities include post-deployment support, driving product adoption, retention activities, and identifying product expansion opportunities.

Customer Success Manager role at ESO, focusing on post-deployment integration challenges, driving product adoption, ensuring customer satisfaction, and managing customer relationships. Responsibilities include onboarding, training, and software adoption for EMS, Fire, and Hospital customers. Reporting to the Director of Customer Success.

Seeking a Technical Support Analyst I to provide first-level support, diagnose technical issues, and ensure customer satisfaction. Responsibilities include responding to inquiries, troubleshooting technical problems, documenting interactions, and collaborating with team members. Requires 1+ years of experience with Windows Operating systems and customer support tracking tools.

Lead and inspire a technical support team, monitor and manage queues, communicate with customers and other teams, troubleshoot technical issues, manage support tickets, contribute to knowledge base, backup after hours on-call techs.