Content Operations Coordinator
Roku is the #1 TV streaming platform in the US, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
The Content Operations Coordinator works within the Programing Operations department as well as communicating and collaborating across acquisitions, business, and marketing teams. They will be responsible for external communications strategy and will collaborate with System Operations in monitoring bugs and new features. This role requires someone organized and detail-oriented, as they will lead external meetings and be responsible for reporting out partner issues and concerns. They must be capable of sorting through many competing priorities, developing strong cross-functional relationships, and succeeding in a complex and fast-paced environment. The primary responsibility is to ensure that the Roku content offerings meet our content partners’ goals. They will monitor workflow systems to ingest, transform, and publish packages of video content to the Roku platform.
About the Team
The Content Operations team is looking for a collaborative and motivated Operations Associate to develop best-in-class practices and processes to help improve user experience. We are looking for a highly organized, collaborative self-starter with a background in content delivery for streaming platforms. This person excels at communicating with diverse stakeholders and has demonstrated experience driving processes that improve the pipeline of content.
What you’ll be doing
- Ensure that the Roku content offerings meet our content partners’ goals.
- Monitor workflow systems to ingest, transform, and publish packages of video content to the Roku platform.
- Since content operations don’t always go exactly as planned, the Content Operator is responsible for deciding when content can be "fixed" and when content needs to be relayed back to Content Partners to fix.
- Operators are expected to effectively communicate with internal teams and external content partners to ensure that content is published in a timely and error-free manner.
We’re excited if you have
- Superb communication skills – verbal, written, and presentation.
- Ability to communicate verbally and written in Spanish a plus but not required
- 2+ yrs. experience in Content Operations, ideally in a video delivery environment.
- Ability to troubleshoot and resolve common workflow exceptions.
- Prior experience with streaming media technology and/or OVP online video platform workflows (transcoding, video streaming file formats, codecs, DRM, timed text, and CDN).
- Knowledge and/or experience handling studio media assets and processes.
- Knowledge and/or experience of metadata concepts and formats (XML, JSON).
- Strong fundamentals in Video QC standards and practices.
- Knowledge of OTT platforms and technology.
- Bachelor’s degree preferred.
- Experience with digital content distribution workflows regardless of industry.
#LI-FA1
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We’re independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.