Who we are and what we do?

Alchemy is the global leader of innovative Software as a Service (SaaS) solutions that help food companies engage their workforces to drive safety and productivity. Over three million food workers at 50,000 locations use Alchemy’s tailored training, coaching, and communications programs to safeguard our food supply, reduce workplace injuries and increase productivity. From farm to fork, Alchemy works with food growers, manufacturers, processors, packagers, distributors, restaurants and grocery stores of all sizes to build a culture of operational excellence.

In the last year Alchemy was named to the Inc. 5000 list of America’s fastest growing private companies; the Austin American Statesman named Alchemy as one of Austin’s Top Workplaces for the fourth consecutive year; and Outside Magazine named our Bozeman office as one of the best places to work in the U.S. for the second consecutive year. These awards represent Alchemy’s overall commitment to fostering a culture of high performance with a great work-life balance.

What are we looking for?

Alchemy is seeking a highly motivated Account Manager to develop and maintain post-sale contact with clients in order to facilitate positive and productive long-term relationships. The Account Manager will serve as an internal advocate and client liaison throughout the customer life cycle.  Accounts Managers are ultimately responsible for ongoing product success and adoption in all assigned accounts. 

What you’ll do:

• Identify opportunities to cultivate organic sales within assigned accounts
• Successfully manage client relationship at executive levels
• Assist with the implementation of Alchemy products and services
• Manage client satisfaction with the services and products
• Handle escalated customer concerns and account issues
• Establish a deep knowledge of an organization’s business goals and objectives
• Leverage industry knowledge, applications, and product knowledge in order to find and propose business opportunities and client solutions
• Acquire industry knowledge related to general trends, emerging technologies & competitors
• Partner with internal resources to proactively identify opportunities or issues that drive customer retention
• Ability to prioritize and manage key accounts with attention to detail 
• Travel independently throughout the Americas, and occasionally to other international destinations

What you bring to the table:

• Bachelor's degree (B. A.) or three to five years related experience and/or training; or equivalent combination of education and experience
• Strong analytical skills and data-driven thinking
• Ability to build and maintain strong relationship with large and small organizations
• Strong written and verbal communication skills
• Understanding of food industry processes and SaaS a plus
• B2B Sales and Leadership experience a plus

What’s in it for you?

Alchemy is a growing company with an innovative work environment that offers:

• Competitive compensation plus innovative incentive programs
• Company paid vision, dental and health benefits for employees (spouse, domestic partner, and dependents can be added at additional costs)
• 401k Plan with a Company match
• Paid Time Off
• Company paid short and long term disability
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program

Alchemy strives to maintain a fun and positive environment. Here are some perks offered to employees:

• Flexible and casual environment
• Frequent employee appreciation events
• Game room with shuffle board, darts, and foosball
• Snacks provided throughout the week
• Monthly onsite massages