Client Relations Escalations Supervisor
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Is your "second home" your favorite sports team's stadium or event venue? Do you live and breathe customer support?
When the circumstances get difficult are you cooler than ice? Have you earned the nickname MacGyver because you're that creative problem-solver who always has the client's interest in mind? Are you the thick-skinned one who isn't easily frazzled, and who understands the importance of a fantastic client experience?
You may have just found your perfect role!
As the Client Relations Escalations Supervisor at TicketCity you'll be the go-to teammate when it comes to escalations relating to our customers, vendors, and sales team.
TicketCity offers a friendly environment with a strong, supportive team atmosphere. We have been named one of the Top Workplaces by the Austin American Statesman and also been selected as one of Austin Business Journal's Fastest Growing companies. We are looking for fun, talented and motivated people to join our team!
*Will require some regular evening/weekend shifts.
Who you are:- A career-track customer service rep who is calm, composed, and can tolerate conflict
- A hard-working, responsible, and dependable person with a positive attitude
- An exceptional listener and communicator
- Enthusiastic about making the client experience positively memorable while winning others over
- A confident multi-tasker who is organized and detail-oriented
- An intelligent, creative decision-maker focused on client retention
- Accountability is your middle name
- Team work makes your dream work
- Be the point of contact for handling escalated issues with clients and vendors
- Support Service Manager by handling decision-making duties when necessary
- Address orders subjected to customer dissatisfaction by contacting clients and negotiating resolutions
- Oversee issues and resolutions within the supply chain
- Process refunds for canceled events and conditional games not played
- Support Client Relations team in handling shared duties when necessary, including answering queue calls
- Communicate effectively with clients, outside vendors, and the Client Relations, Accounting, and Sales teams
- Aide in various projects related to live events, supply chain and relationship management
- 100% paid Medical, Dental, Vision, Life, Long-Term Disability
- 14 days of PTO + paid holidays
- 401k with employer contribution and flexible spending account
- Quarterly ticket credit to use to attend concerts & sporting events
- Fully stocked kitchen and endless supply of coffee
- Events like bowling tournaments, video game and happy hours & many other fun office perks
To Apply: For immediate consideration please send your resume with salary requirements. In your cover letter, please give us an example of you staying cool under pressure. The Client Relations Escalations Supervisor role is a full-time position located in Austin, TX. Applicant must be willing to work some regular evening/weekend shifts. Austin, Texas area candidates only. Must be eligible to work in the US. No agencies please.
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