Top Customer Success Jobs in Austin, TX

Manage a portfolio of enterprise customers to drive adoption, retention, and value realization. Lead executive business reviews, create data-driven success plans, monitor account health using CRM and analytics, coordinate cross-functionally to resolve escalations, and influence product improvements based on customer feedback.

Manage onboarding, adoption, and large-scale implementations for school district customers. Build relationships, handle escalations, gather feedback, advocate customer needs to Product and Engineering, and drive renewals while ensuring HIPAA/FERPA-compliant school health workflows.

Manage a portfolio of post-onboarding customers to drive retention, NRR, adoption, and satisfaction. Build success plans, monitor health, lead renewals and expansions, deliver education and demos, coordinate cross-functional support, and maintain records in Salesforce to ensure measurable customer value.

Manage SMB customer relationships to drive product adoption, retention, satisfaction, and ARR growth. Monitor customer analytics, execute workflows in CRM/Gainsight, coordinate cross-functionally (Renewals, Support, Sales), surface voice-of-customer feedback, and identify advocates and scalable programs to improve customer outcomes.

Lead strategic customer relationships for Enterprise (G2000) accounts, driving retention, revenue realization, and advocacy. Advise on complex technical deployments, run business reviews, develop account strategies, mentor peers, coordinate cross-functional resources, influence product roadmap, and ensure measurable customer outcomes.

Manage operational strategy and execution for a portfolio of enterprise banking and fintech partners. Drive volume retention, operational performance, incident response, and data-driven improvement initiatives. Lead cross-functional work with Account Management, Product, Engineering, Compliance, and Legal to unblock growth, influence product roadmaps, and deliver scalable API-based solutions. Own business reviews, success plans, partner relationships, and operational metrics to reduce defects, improve transfer success, and ensure long-term partner satisfaction.

Serve as a trusted advisor to early customers, drive onboarding, adoption, and value realization for Moveworks. Translate business needs into product solutions, support large enterprise deployments, iterate onboarding strategy, drive engagement and growth, collect customer feedback, and partner cross-functionally to advance the product roadmap.

Manage pooled, one-to-many digital customer engagements using Gainsight, automation, and AI to identify at-risk accounts, restore health via short high-impact interventions, drive adoption, and improve renewal outcomes while collaborating with Sales, Support, and Services.

Own a strategic portfolio of enterprise customers through onboarding, adoption, renewal, and expansion. Drive customer outcomes, retention, and growth by building executive relationships, delivering training/demos, identifying expansion opportunities, and partnering cross-functionally. Use Salesforce and customer health metrics to make data-driven decisions and advocate for customers.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Manage assigned accounts to ensure client satisfaction and adoption of SailPoint products. Act as customer advocate and consultant, provide coaching on IdentityIQ and identity management best practices, monitor account health, identify expansion opportunities, report status to leadership, and drive contract renewals.

Manage relationships and overall satisfaction for assigned SailPoint accounts. Coach clients on IdentityIQ and SailPoint solutions, monitor usage and risks, provide strategic insights and status updates, identify expansion opportunities, ensure contract renewals, and act as a customer advocate to drive success and retention.

Serve as primary relationship manager for airline clients and vendor couriers, overseeing day-to-day operations, SLAs, and escalations. Produce QBRs and performance reports, leverage data and AI to improve logistics and ETA accuracy, partner with Product and Engineering on feature requests, and optimize vendor courier networks to drive operational efficiency and customer satisfaction.

Manage a portfolio of Superhuman Docs accounts to drive adoption, retention, and expansion. Act as a trusted advisor, run account reviews, build feedback loops to inform product roadmap, design change management and enablement programs, and collaborate cross-functionally to deliver customer value and identify upsell opportunities.

Identify at-risk merchants, develop and execute renewal strategies, negotiate multi-year subscription renewals, close deals, pursue upsell/cross-sell opportunities, coordinate with Sales and Customer Success, gather merchant feedback, and communicate product issues to improve retention and platform usage.

Lead onboarding, adoption, and value realization for enterprise customers. Build trusted advisor relationships with executives, translate business needs into product solutions, drive engagement and growth, collect customer feedback, and evolve onboarding and success strategies to achieve transformational outcomes.

The Enterprise Customer Success Manager facilitates customer engagement, ensuring clients maximize the value of IoT solutions through tailored success plans and collaboration across teams.

Serve as primary contact for strategic mortgage customers—onboard, drive adoption, manage renewals, and support upsells. Monitor KPIs and customer health, troubleshoot API issues, escalate complex support cases, and build repeatable success processes to reduce churn and scale retention.

Lead and grow a team of Customer and Community Success Managers, serve as executive sponsor for key clients, manage renewals/expansion, mitigate risks and escalations, oversee onboarding and adoption, and collaborate cross-functionally to scale processes and staff development.

The Customer Success Manager will ensure customer satisfaction by helping them with localization solutions and facilitating the onboarding process for multilingual content delivery, while maintaining strong customer relationships and understanding their global strategies.

Lead the Client Success team focusing on revenue growth and operational efficiency. Develop workflows, mentor team members, and enhance client relationships while ensuring team accountability and performance.

The Customer Success Manager role focuses on managing client relationships to drive revenue growth through upsells and cross-sells while ensuring successful campaign execution and client satisfaction.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.

As a Customer Success Manager, you will work closely with top customers to optimize their use of Samsara products, ensuring safety and efficiency through the IoT platform. You'll conduct workshops, compose success plans, and build relationships with key stakeholders to drive engagement and value.

Lead customer success and research efforts: train and advise customers on Dscout, design and run qualitative research projects, drive adoption and expansion, manage 1–3 Research Advisors, and surface customer feedback to Product.