HomeAway’s Global Customer Experience is seeking a Content Specialist for our Global Content team. The person in this position will create and deliver innovative content solutions for both internal and external audiences. We are looking for someone who’s a strong writer, resourceful, great at figuring out technical details, a good detective, and who has an affinity for delivering a great product on time and sometimes under time constraints.
Responsibilities:- Collaborate with internal Subject Matter Experts (SMEs), Customer Experience leadership, product and product marketing teams to design content strategies
- Design and deliver written content consistent with internal style guidelines*
- Collaborate with multimedia producers to script and create engaging video experiences and partner with design team to produce eye-catching infographics
- Review and revise content based on internal and external customer feedback and product updates
- Participate in team analysis of content performance and contribute to best practices
- Manage process and content projects and tasks for on-time delivery based on deadlines and priorities

Qualifications:- 3+ years of experience with process and content writing
- Knowledge of a Call Center environment and the needs of customer service representatives
- Knowledge of UI/UX design, branding/templates
- Outstanding collaboration and interpersonal skills
- Excellent and proven organizational/project management skills
- Proven ability to work in a fast paced, continuously evolving environment
- Capable of making rapid progress on multiple projects simultaneously
- Ability to work well independently
- Demonstrated technical competency with CRM applications, i.e. Salesforce
- Flexibility and ability to be a team player

*Samples of work will need to be provided upon request

Benefits:
- Great Medical & Dental Plans
- Highly Competitive Pay
- Target Annual Bonus
- 4 weeks Paid Vacation
- Employee Purchase Discount Plan
- Discounted vacation rental on a yearly basis (taxable benefit)
- Free drinks & snacks
- Weekly company update talks with our leadership team
- Free Listing on HomeAway.com
- Discounted Metro Bus & Rail pass
- Electronic adjustable stand up desk
- Casual dress code