HotSchedules was founded in Austin, Texas in the late 90’s by two restaurant guys who thought that managing and working for a restaurant ought to be easier. They decided to tackle one problem in particular: old-school scheduling practices. When one of them was asked to build a Website for a college project, he saw an opportunity to put an end to the persistent paper-schedules and back-and-forth phone calls. He developed a site that let employees log-on and view their schedule from their computers. It was a huge hit and a company was born.
Today, HotSchedules provides the most loved, followed and used employee scheduling and labor management solution in the restaurant industry. Over the years, we’ve proudly earned the trust of more than 1.2 million managers, owners, operators, servers, line cooks, bussers and bartenders. Our employee scheduling software is used by companies of all shapes and sizes, from huge franchise operations down to independent mom and pops and pretty much everyone in between.

Customer Care Technician at HotSchedules

About you:    

Are you passionate about providing an unrivaled Customer Care experience?  Do you have a super positive attitude and are self-motivated?   The ideal candidate will thrive in a high volume, multi-tasking environment and be extremely detail oriented. If you have the ability to be accountable for your work, to take lead in a very busy environment and know how to prioritize and organize with only a moment’s notice, then you may be the person we are looking for! 

Role and Responsibilities:

  • Ability to quickly learn the HotSchedules product suite in order to be capable of supporting and troubleshooting them
  • Input complete and accurate notes in the internal systems.
  • Effectively manage time and resources in order to deliver the highest value to our clients.
  • Deliver excellent customer service at all times by:
    • Building rapport with clients
    • Being genuine and making clients feel comfortable
    • Inspiring confidence in the solutions we deliver
    • Be conscious of our clients time and potential frustration
    • Follow up on all matters in a timely manner

Experience with the following is preferred:

  • Previous experience in a call center environment
  • Experience with Zendesk
  • Restaurant experience is a plus
  • Bilingual is also a plus

Minimum Qualifications:

  • Only Austin, TX based candidates will be considered
  • Strong foundation of basic computer and smart-phone technology
  • Must be able to type at least 40+ words per minute
  • Must possess excellent verbal and written communication skills.
  • Must possess a strong team attitude while being dependable and flexible
  • Working knowledge of Microsoft Office

We Are:

Well-known across the globe for bringing the restaurant, retail and hospitality industries to the Cloud with our pioneering web & mobile products, superior customer service – and the people who make this happen.

HotSchedules.com

Company Reviews

"I love our mission of serving those who serve others. It's very humbling and gratifying."
DeeDee Breaux
Sr. Technical Recruiter
at HotSchedules
"There's so much uncharted territory in this industry and it's ripe for the picking. I just can't wait to see HotSchedules grab hold of that and run with it."
Brandon Roesler
Product Content Writer
at HotSchedules
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Why work with us
Be part of the vibrant, enthusiastic and growing team at HotSchedules - well-known across the globe for bringing all aspects of restaurant management to the cloud. This is your chance to join a hip, Austin-based tech team that has a passion for serving those who serve others!
Culture
Our company values say it all: Hospitality, Empathy, Innovation, Community, Fun, and Accountability. We have a service driven culture, we use creative ideas to solve problems, we treat all employees like family, we have tons of fun and from the very top, we are humble.
Perks & Benefits
Open PTO program
Company subsided health, dental and vision insurance
4 charity days per year to give back to their favorite charity
Matching 401K program
Monthly Cell Phone Reimbursment
2 weeks maternity and paternity leave
Free covered parking
Beautiful 2222/360 location with rooftop deck

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