What is FoundersCard? 

FoundersCard is a global community of leading entrepreneurs and innovators. Among our members are the founders and CEOs of many of today's most successful companies and tomorrow's most promising new ventures. Based in Austin, Texas, FoundersCard has members in virtually every major city. Members enjoy access to frequent invitation-only networking events held throughout the year. Members also receive exclusive benefits from premier business, travel, and lifestyle brands. We carefully select and structure arrangements with business partners that are most relevant to the entrepreneurial lifestyle and the needs of our members' businesses.

We are looking for a Renewal Sales & Customer Retention Representative ready to join our growing team! Someone that would be successful at this role is driven, competitive, sales-focused, quick to learn, and hungry to earn commission. This person is comfortable talking to anyone on the phone, including high-level business executives (Founders, C-Levels, etc.)

Your Responsibilities:

• Preserve renewal revenue by contacting Members up for renewal (phone, email, text, whatever it takes)
• Hit and exceed daily/weekly/monthly quotas
• Outreach to high risk Members to resolve concerns and ensure they are engaged by providing exceptional customer service
• Handle incoming cancelation requests with ease by helping Member identify the value proposition of Membership
• Consistently contribute ideas on how to improve the renewals process

Your Qualifications:

• Sales (particularly renewal sales), Customer Service, Account Management
• Minimum 5 years of phone experience
• You are very comfortable working with spreadsheets in Microsoft Excel (insert/delete rows, using filters, using formulas)
• 4 year Bachelor's degree
• You can show a consistent track record of meeting and exceeding professional goals
• You enjoy talking to people
• You have excellent communication and writing skills
• You’re organized, independent, resourceful and diligent
• You love phone sales
• You can easily adjust in a fast pace environment

Company Culture