Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
As a Director, Legal - Investigations, you will be responsible for contributing to and leading critical activities designed to fully implement the ServiceNow Code of Ethics. This position assumes a leadership role over internal investigations undertaken by the Ethics & Compliance organization within the Legal Department at ServiceNow. This role will work collaboratively with members of the Ethics & Compliance, Legal, Human Resources, Marketing, Alliance & Channel Ecosystem, and Sales teams at ServiceNow. The successful candidate must radiate a "can-do" attitude.
This position reports to the Chief Ethics & Compliance Officer and will be based at a ServiceNow location in the United States. The successful candidate for this position will lead internal investigations undertaken by the Ethics & Compliance organization on a global basis.
What you get to do in this role:
• Lead a broad range of global investigations related to potential violations of company policies or laws
• Conduct interviews of reporters and witnesses, perform document reviews, and perform related research
• Manage a team of Ethics & Compliance colleagues strategically located at global ServiceNow locations.
• Track and manage the intake of allegations and ensure proper case set-up in the ServiceNow case management system
• Ensure that internal investigations are conducted in accordance with existing policies and procedures
• Prepare quarterly presentations for the Audit Committee of the Board of Directors
• Maintain and assess data on trends and patterns of allegations and investigations
• Issue reports regarding specific investigations for presentation to senior leadership
• Collaborate with ServiceNow colleagues on a global basis
• Monitor changes in laws, regulations, and government enforcement initiatives
• As appropriate, partner with outside legal counsel on investigative strategies and tactics
Qualifications
To be successful in this role you have:
• Juris Doctor degree and admitted to practice law in at least one U.S. jurisdiction
• 8+ years of relevant experience in a law firm and/or in-house legal department of a technology company
• Experience conducting global internal investigations related to legal, ethical, and compliance standards and obligations on behalf of U.S.-based companies (preferably publicly traded)
• Experience representing companies involving government investigations and inquiries
• Experience with SaaS and channel sales partners
• Experience conducting electronic reviews using e-discovery platforms
• Excellent interpersonal skills and proven ability to build strong working relationships with internal stakeholders over multiple geographical locations
• Strong organizational skills, attention to detail, and ability to multitask
• Passion for overseeing a global team of investigations teammates
• Proven ability to work independently and to complete projects in a timely fashion
• Strong project management, organization, prioritization, and team management skills
• Excellent verbal and written skills
• Experience working with and partnering with cross-functional and cross-border teams on projects and initiatives that include global colleagues
• High integrity to handle sensitive legal, confidential, and personal information
• The ability to travel as necessary (estimated to be less than 10%)
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
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