Field Service Engineer
Apptronik is building robots for the real world to improve human quality of life and to help solve the ever-increasing labor shortage problem. Our team has been building some of the most advanced robots on the planet for years, dating back to the DARPA Robotics Challenge. We apply our expertise across the full robotics stack to some of the most important and impactful problems our society faces, and expect our products and technology to change the world for the better. We value passion, creativity, and collaboration to help us overcome existing technological barriers in the industry to create truly innovative products.
You will join a team developing state-of-the-art general-purpose robots designed to operate in human spaces and with human tools. It is designed to work alongside humans, mobilize to human spaces, and manipulate the world around it.
We are seeking a talented and enthusiastic Field Service Engineer to join our team and play a key role in supporting our humanoid robot deployments worldwide. As a Field Service Engineer, you will be responsible for installing, maintaining, and troubleshooting our humanoid robots at customer sites. You will work closely with customers to ensure the smooth operation of our robots and provide technical support to address any issues that arise. This role offers an exciting opportunity to work with state-of-the-art robotics technology and make a meaningful impact on the future of human-robot interaction.
Responsibilities:
- Installation and Deployment: investigate, prepare, install and configure humanoid robots at customer sites. Manage deployment requirements and activities, ensuring proper functionality and integration with existing systems.
- Maintenance and Repair: Perform routine maintenance tasks, including software updates, hardware inspections, and component replacements, to ensure optimal performance and reliability of robotic systems.
- Troubleshooting: Diagnose and troubleshoot technical issues with humanoid robots, both remotely and on-site, to minimize downtime and restore functionality quickly.
- Customer Support: Provide technical support and training to customers, including robot operators and maintenance staff, to help them effectively utilize and maintain our robotic systems.
- Documentation: Help develop our system to maintain detailed records of service activities, including maintenance logs, part failures/usage, troubleshooting procedures, and customer interactions, to track issues and facilitate continuous improvement.
- Collaboration: Collaborate with customers and cross-functional teams, including engineering, product management, and customer success, to escalate and resolve complex technical issues and contribute to product improvement efforts.
- Field Testing and Feedback: Participate in field testing and evaluation of new robot features and functionalities, providing feedback to engineering teams to inform product development and enhancement initiatives.
Qualifications:
- Associate's or Bachelor's degree in Robotics, Electrical Engineering, Mechanical Engineering, Computer Science, or a related field.
- Proven experience in field service or technical support roles, preferably in the robotics industry.
- Strong technical skills and hands-on experience with robotic/electromechanical systems, including hardware and software components.
- Excellent problem-solving and project management skills, and the ability to work independently in a fast-paced, customer-facing environment.
- Effective communication and interpersonal skills, with the ability to build rapport with customers and effectively communicate technical concepts to non-technical audiences.
- Familiarity with humanoid robotics concepts, such as kinematics, dynamics, and motion planning, is highly desirable.
- Familiarity with programming languages such as Python, C/C++, and ROS (Robot Operating System).
- Willingness to travel domestically and internationally to customer sites as needed (approximately 30%-50% travel).
Perks:
- Competitive base w/ benefits
- Highly motivating equity incentive package
- Flexible work hours policy
- Professional development opportunities
- Open Paid Time Off (PTO)
- 401k plan
*This is a direct hire. Please, no outside Agency solicitations.
Apptronik provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
