360training is looking for a passionate Inside Sales Leader to drive its inbound call centers. This person will identify new opportunities and determine approaches to grow overall revenue for the business. This person will work closely with sales, marketing, operations and reseller channels to come up with ideas and projects that will ultimately impact multiple product lines at the company.

ESSENTIAL RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Lead and manage a team of Inside Sales Representatives (ISRs) responsible for both inbound lead follow up and inbound calls

• Hire and onboard new ISRs – design and execute a repeatable onboarding program for fast productivity ramp up of new team members

• Work closely with Operations, Product Management, and Marketing to define and continuously optimize ISR inbound lead flow, chat, phone & conversion and launch of new products etc.

• Understand deeply 360training.com’s value proposition and how it develops learners for life through the continuing education and certification programs

• Track daily sales and lead inbound metrics. This includes performance metrics every day, analyzing and making data-driven decision to achieve new pipeline creation goals

• Provide continuous coaching to team members to develop their professional sales skills

• Motivate ISRs through contests, incentives and making them successful

• Highly analytical and leverage systems and tools to increase efficiency and ISRs productivity

• Work with the appropriate teams to build teams overseas

• Overall responsible for revenue and margin growth

• Other duties as assigned

  MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• 3+ years of inside sales or sales development experience in a call center environment

• Bachelor degree required, business, finance or majors preferred

• Ability to thrive in a fast-paced, high-intensity start up environment

• Self-starter, results oriented with strong analytical and managerial skills

• Knowledge and experience with MS CRM and ISR productivity tools