About the Role
As a Manager, Account Management at NinjaOne you'll guide and mentor a group of dedicated Account Managers, driving the delivery of exceptional service and fostering strong client relationships. Your strategic vision and leadership will be instrumental in ensuring our clients receive the utmost value from our cutting-edge solutions.
Location- Hybrid remote, in Austin, Texas
What You'll be Doing
- Responsible for ensuring Account Managers are getting to target
- Successful onboarding of new Account Managers
- On-going Coaching
- 1:1 with direct reports
- Mentoring of team members
- Define Targets and Action plans with team members
- Bi-weekly Churn/Pipeline Review with team
- Topic related trainings e.g. De-escalation training, Sales training, etc
- Distribute "Management Requests" among the team and hold the team members accountable
- Interviewing of new potential hires
- Be mindful of the current status of the individual team members (special situations, personal problems, struggles, etc)
- Encourage resource sharing and team cohesion
- Participate in leadership meetings
- Understand what challenges and opportunities are currently present in the customer base and markets that the team member are in - funnel the information up top
- Foster internal communication to understand and help team members to understand Ninja development
About You
- 2+ Years' experience leading an Account Management team
- Minimum 1 year experience as an Account Manager in the SaaS space
- Bachelor's degree preferred
- Consistent track record of overachievement as an individual contributor
- Proven track record of success managing an AM team
- Proven, consistent achievement of goals through the leadership and motivation of a team
- Experience hiring, developing, and retaining talent
- Excellent communication and influence skills, and the ability to build cross-functional relationships
- Highly organized with the ability to work on many projects concurrently
- Enthusiastic and highly motivated individual
- You align with the demonstrated values that have made Ninja great: Curiosity, Integrity, Kindness, Humility, Innovation, and are committed to reinforcing and growing this mindset on your teams
About Us
NinjaOne is a leading unified IT operations solution that simplifies the way IT works. With NinjaOne, IT teams can automate, manage, and remediate all their tasks within one modern, intuitive platform, improving technician efficiency and user productivity. NinjaOne supports over 7,500 IT departments and managed service providers around the world and is consistently ranked #1 for its world-class customer support. NinjaOne has been recognized as the best rated software in its category on G2 and Gartner Digital Markets for the past 3 years. Learn more about NinjaOne here: www.ninjaOne.com
What You'll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
#BI-Hybrid
#LI-SC1
