The Role

The Operations Advisor creates and maintains operational efficiencies to drive productivity within the store. The Advisor role supports and empowers the Customer Experience, Tesla Advisors, and Management teams to possess and utilize the tools necessary to meet and exceed targets. You will proactively provide organization and support to maximize performance and productivity.

To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

Responsibilities

• Work closely with other employees to ensure smooth transitions for customers toward a successful delivery appointment
• Demonstrate mastery of presenting, selling, and delivering the entire Tesla eco-system.
• Prepare customer loan and DMV documents prior to delivery appointment and confirm accuracy
• Maximizing Tesla Scheduling Service Calendar for drives and delivery
• Maintaining store facilities: supplies ordering, work orders, vendor communication
• Maintaining store fleet: coordinating service, allocation management
• Support training, new hire onboarding, and organizing/ executing validations
• Compiling and running daily and weekly reports to analyze and improve store performance
• Maintaining brand and EHS standards, cascading feedback or adjustments to local team
• Monitoring and executing expenses
• Keyholder responsibilities include opening/closing of store and conducting morning/evening huddles
• Perform additional responsibilities as assigned to meet business needs (including Sales and Delivery)

Requirements

• At least 1 year of related experience
• Proactive team member who is goal-oriented + highly motivated
• Proven ability to develop collaborative relationships and act as a well-respected, trusted partner with whom others want to work
• Great attention to detail with strong organization and communication skills
• Positive, enthusiastic, and passionate mindset
• Proficient with Microsoft Office Suite and CRM tools (Salesforce preferred)
• Ability to work evening hours, weekends, and holidays in a retail environment
• Ability to obtain appropriate state licensing, where applicable
• Must have a valid driver's license in country of employment

Compensation and Benefits

Benefits

As a part-time Tesla employee, you will be eligible for:

• 401(k) with employer match
• Employee Assistance Program
• Sick and Vacation time
• Tesla Babies program
• Back-up childcare and parenting support resources
• LGBTQ+ care concierge services
• Pet Insurance