Description
Come join a winning team! Here at Imprivata you'll see a dedicated group of professionals who care about improving health care. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.
While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun.
We are seeking a Privacy Analyst to join our team for this hybrid role out of our Waltham, MA; Austin, TX; or St. Petersburg, FL offices.
Job Summary
The Imprivata Privacy Analyst is responsible for accelerating our customers' path to a successful patient privacy program through activities designed to prepare their organization for a robust monitoring program, using the Imprivata FairWarning patient privacy intelligence solution. To change the lives of our customers by building trust in applications containing sensitive information through industry-leading technology, expertise, best practices, and a passionate commitment to privacy in order to protect their sensitive information. Successful individuals in this role with demonstrate genuine collaboration with customers and other Imprivata team members. Individuals in this role must be able to successfully complete activities related to customer application education and satisfaction, industry trends, and expertise in data analysis. This role will provide services necessary to deliver and maintain a compliant and robust monitoring program for our customers.
Duties and Responsibilities:

• Review and analyze customer alerts to identify suspicious activity
• Document investigations for potential incidents found during analysis of alerts
• Grow and maintain positive relationships with Managed Privacy Services customers by serving as a point of contact for training requests, proactive monitoring, ad-hoc investigations, benchmarking reports, and managing workflows
• Develop expertise in industry trends, privacy regulations, and the Imprivata FairWarning solution.
• Ensure FairWarning application of the customer is current and able to meet contractual MPS obligations and monitor on a daily basis
• Serve the customer as a primary point of contact for services related to Managed Privacy Services
• Ensure the renewal of subscription Managed Services by providing outstanding customer service at all times.
• Contribute to the creation & maintenance of project and process related 'best practice' methodologies, training and documentation.
• Assist with maintaining a repository of related documentation pertaining to the customer's Imprivata enterprise.
• Establish and facilitate recurring customer meetings, and manage communication of status updates, health reports, and recommendations to customer stakeholders.
• Assist responses to certain support requests and troubleshooting efforts on behalf of Managed Services customer accounts, whether independent of or in conjunction with Imprivata Customer Support representatives.
• Leadership of occasional onsite meetings or assessments as needed.
• Other duties as assigned.
• Success Measures:
  • Completion of the 6-week New Privacy Analyst Training Program, including all modules and knowledge tests in Imprivata online learning platform
  • Minimum of 4 MPS customers or 35,000 employees monitored within 3 months of training completion
  • Ability to accurately build and run all MPS best-practice Enforced Policies and Governance reports
  • Ability to use the report builder to complete customer audit requests, with minimal supervision
  • 4.5 out of 5 or higher in customer satisfaction
  • 100% adherence to contractual SLAs

Qualifications:

• Associates degree required in Public Health, Healthcare Administration, Information Systems, Business Analytics, or related discipline. Bachelor's degree preferred
• Excellent verbal and written skills, as well as leadership, organizational and time management, presentation, and independent problem-solving skills
• Attention to detail, strong work ethic and willingness to learn
• Familiarity with medical terminology and clinical workflow a plus
• Knowledge of HIPAA, HITECH, GDPR regulations a plus
• Experience with data analytics / data mining a plus
• Prior experience with Imprivata solutions or relevant healthcare information technology a plus
• Prior experience serving healthcare customers a plus
• Experience with Microsoft Windows, Office365, Salesforce a plus
• Project management experience is a plus
• Experience implementing or supporting applications in a healthcare context for clinical users
• Ability to work under pressure and meet deadlines
• Self-motivated and positive customer service attitude
• High level of comfort working in complex customer environments and providing delivery that is highly and consistently responsive to internal and external customer expectations
• Able to guide the customer toward high-value business outcomes as relate to their investments in Imprivata solutions, while managing technical details and organizational complexity
• Must have the ability to do limited overnight travel - up to 10%

This position offers a salary range of $50,000.00 to $65,000.00 (inclusive of variable compensation such as bonuses and incentives). In addition, more information about Imprivata's benefit offerings can be found here . This salary range represents the high and low end of Imprivata's salary range for this position. Actual salaries will vary and may be above or below the range based on various factors, such as a candidate's location, skills, experience, and qualifications.
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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