Company Overview

The courier industry is decades old and has remained relatively unchanged, with minimal use of technology, mediocre service levels and no national brand. Dropoff is a highly disruptive, well-funded startup based in Austin, Texas that is aiming to become the first national brand for same-day delivery.  We offer businesses a superior experience built on convenience, reliability and unmatched customer service, all powered by our proprietary technology platform.

We are looking for a Sales Operations Coordinator (SOC) to support functions essential to sales productivity. These functions include: planning, reporting, sales process optimization, pipeline management training, lead generation management, outbound email programs, a/b testing, and sales program implementation.  The SOC is responsible for the productivity and effectiveness of the sales team.

Primary Responsibilities:

• Coordinates sales forecasting and planning processes used within the sales team.

• Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales team’s planning and forecasting efforts

• Removes inefficiencies to allow the sales team to spend more time selling and to allow sales management to spend more time coaching, training, call monitoring and developing sales professionals.

• Assist sales management to make data-backed business decisions to drive performance and increase efficiencies.

• Trains and helps manage the sales team’s pipeline to ensure each pipeline is lean, current and active.

• Oversees our lead generation tools and organizes the lead data for a clean import into the Dropoff CRM.

• Email lead campaign creation, management and a/b testing.  Build email cadences, sequences, and templates to send to prospects.

• Daily strategic distribution of leads (per sales professional, per market, per industry)

• Works to ensure all sales organization objectives are assigned in a timely fashion.

• Responsible for onboarding customers data to ensure the data is accurate and correct for reporting and marketing purposes.

• Proactively identifies opportunities for sales process improvement and works closely with sales management to inspect sales process quality and opportunities for improvement.

• Builds and monitors the accuracy and efficient distribution of data, sales reports, dashboards, and other intelligence essential to the sales team.

• Supports the consistent implementation of sales initiatives.

Requirements:

• Four year college degree

• Expert with Excel/Google Sheets skills

• 1-3 years of sales operations

• Positive attitude and a team player.

Benefits include: a competitive compensation structure; 100% employee-paid (50% dependent paid) health insurance -- medical, dental and vision); 401K program; stock options; open vacation policy; bi-weekly team lunches; employee discounts; tons of room to grow your career and more!