Senior Client Success Specialist
Who you are: Been in digital advertising long enough to know the difference between a good online campaign… and a great one? Looking to take your career to the next level working directly with clients to turn fresh ideas into killer campaigns? Spiceworks wants you! We’re looking for a Client Success Specialist who can help powerhouse tech brands meet and exceed their marketing goals.
You’ll work collaboratively with our Sales, Creative, and Delivery teams to produce smart, effective campaigns that help our clients achieve their goals while driving our own exponential revenue growth. Oh, and you’ll enjoy the roller-coaster ride of it along the way! Ready to join the team? Apply now!
Who we are: Launched in 2006, Spiceworks is an Austin-based company that’s shaking up the tech space and transforming how products (hardware, software, and IT services) are marketed and sold to millions of IT professionals around the world.
Thousands of tech brands (including Microsoft, Dell, HP, and Rackspace) use Spiceworks to reach and connect with these IT pros. Historically a tough market to reach, vendors love the unique ways Spiceworks helps them connect with this elusive market… so much so that Forbes touted us “the future of media.”
ResponsibilitiesYour day-to-day (as a Client Success Specialist, you’ll):
- Build great relationships with clients while consistently delivering successful outcomes for their Spiceworks advertising and marketing campaigns
- Own all aspects of campaign execution from kickoff call to final performance evaluation and everything in between
- Orchestrate the million-and-one moving parts (and deadlines!) required to deliver successful campaigns and then report and advise clients on how to take things to the next level
- Work with internal sales, creative, and product delivery teams to ensure all aspects of a client’s campaign are implemented correctly and performing at or above benchmarks
- Be the expert on all things Spiceworks. When our clients have questions, they come to you for answers
- Prioritize and manage multiple complex projects concurrently without breaking a sweat
- Deliver regular campaign reports summarizing current performance and recommending ideas for optimization to improve results over time
- Help secure renewals and directly impact annual revenue goals
- Learn from senior members of the team and teach junior members of the team
What does it take to do this job?
- 3–5 years of experience in a client facing, account management, client services, or customer success role (not your first rodeo)
- Passion for online advertising. You’re eager to take your previous experience and apply it at Spiceworks
- Commitment to excellence: it’s not just how you do your job, it’s who you are
- Experience analyzing data from multiple sources and understanding how to use that information to improve campaign performance
- Solid understanding of online advertising standards, tools, and best practices
- Overwhelming desire to join a diverse team of smart, driven, energetic, positive, fun, committed Spiceworkers
- A command of Excel. You eat pivot tables for breakfast and snack on v-lookups throughout the day
- Familiarity with Salesforce.com or similar CRM system.
- Razor sharp dial-mover with a ridiculously positive attitude