Who We Are

Sprinklr is 1,300 employees strong, valued at $1.8 billion, and one of the fastest growing companies in the history of enterprise software. In the age of the empowered and connected customer, we know that every experience a customer has with a brand matters...a lot.

That s why -- from the very beginning -- Sprinklr set out to build a powerful, agnostic, and first-of-its-kind, social operating system that integrates with an organization's existing tech infrastructure and allows employees across the front office to collaborate more effectively and deliver superior customer experiences across every social channel.

Today, we’re revolutionizing customer engagement in 75+ countries for more than 1000 of the most recognized brands, including Nike, JPMorgan Chase, Verizon, McDonald s, Microsoft, P&G, Uber, and more than 50% of the Fortune 50. We've spent the last six years building the world’s most complete enterprise social technology.

Now we’re leveraging that market-leading position to help the biggest brands on the planet take on one of the largest opportunities ever in enterprise software: unifying the front office.

And we’re bringing the very best talent in the world together to get there.

Meet our Professional Services Team!

Sprinklr’s market-leading professional services team helps our clients maximize the return on their Sprinklr investment. We apply the right mix of advisory and hands-on support across people and process optimization to make sure that our clients are successful in their digital transformation journey.

What You'll Do

Sprinklr is looking for a highly experienced and well-trained professional who will ensure that every client derives the most value possible from their Sprinklr platform implementation. This role will support clients with their ongoing platform needs through best practice recommendations and platform configuration.  Sr. Consultants act as the day-to-day point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration.

What Are Your Responsibilities 

• Lead the full lifecycle of a Sprinklr project including, business analysis, functional specification, system design, platform configuration, testing, training, and defining support procedures
• Serve as an integrator between business needs and the Sprinklr solution by driving client discovery to gather all necessary requirements
• Provide social insights and recommendations to support clients’ business practices
• Design and configure the appropriate Sprinklr solution to meet all requirements and that client expectations are fulfilled regarding platform use cases and functionality
• Responsible for identification and inventory of customer process pain points and gaps in best practices
• Perform accurate analysis and effective diagnosis of client issues and manage day-to-day client relationships
• Ensure that all client users are trained and educated properly and in a timely fashion
• Establish a relationship built on trust with every client champion
• Complete the execution of the software deployment in such a way as to anticipate future client needs or business requirements that may occur
• Assist the Sales Team in supporting new business growth
• Identify, design and develop practice assets, blogs, and participate and present in industry events
• Perform varied and complex duties and tasks that need independent judgment, in order to implement Sprinklr products and technology to meet customer needs
• Apply Sprinklr methodology, company procedures, and leading practices in all areas of work

Who You Are & What Makes You Qualified

• 5-7 years of experience in enterprise software, digital, or social account management or implementation
• Experience designing and implementing technology-enabled business solutions for clients
• Prior consulting experience or experience in larger enterprise environments
• Experience defining business and systems strategy, developing system requirements, designing and prototyping, testing, training, defining support procedures and implementing practical business solutions under multiple deadlines
• Demonstrate experience and a passion for the social media technology universe
• Enthusiastic, professional, with a focus on customer success
• Excellent listening skills to fully understand the customer requirements and pain points
• Passion for solving client challenges and commitment to client delight
• Strong oral and written communication skills, including presentation skills
• Ability to solve problems with keen instincts and organizational experience
• Strong knowledge of software development life cycles, web technologies, web development processes
• Ability to travel up to 30% on an annual basis

You know You're Successful if….

• Able to adapt and operate effectively in ambiguous or rapidly changing environments
• Ability to work both independently and as part of a team
• Capable to work effectively under tight deadlines and juggle several assignments simultaneously
• Approach work with creativity, self-confidence, and flexibility