Looking for a stellar career opportunity? Zenoss is in hyper-growth mode and was named one of Forbes Magazine’s Best Cloud Computing Companies And CEOs To Work For In 2015.  Join the Sales organization of an established, pre-IPO tech company recognized as an industry leader in IT Operations, a $20B+ market segment that is experiencing extraordinary growth.  You’ll work directly with global leaders like Apple, GE, HBO, BBC, Lenovo, Cisco, Accenture, Rackspace, NetApp, Sony, and Orbitz – just to name a few of the brands who count on Zenoss every day to deliver world-class IT service reliability and business value.  Your team will include intelligent, dedicated professionals who know how to collaborate and solve challenging problems, and excel as a team.

Building an exceptional company starts with the right people, Zenoss recruits and retains high caliber people with “can do” attitudes, creates an environment where they can innovate and achieve their best and rewards them for delivering superior results.  Zenoss is an equal opportunity employer. We value an inclusive environment and encourage diversity in the workplace. If you’re one of the "People Who Do” and you’re ready to join a team that will make its mark around the globe, apply here.

Description

The best sales executives are always teamed with a skilled engineer that fully understands the product’s capabilities to back him up.  To succeed on this team and to have a great time doing it, you will be in your comfort zone in a boardroom full of executives and equally at ease in the data center surrounded by engineers of all varieties. All-the-while making friends, answering questions and helping your exec establish real-world ROI that the CIO can’t walk away from.

The ideal candidate will thrive in a fast-paced environment, is comfortable with some ambiguity, and is ready to leverage their experience in all aspects of the technical sales cycle; including product demonstrations, technical presentations, requirements analysis and evaluation management.

The Sales Engineers report directly to the team lead and can be expected to have frequent interaction with Product Management, Support and Services as well as their outward client facing interactions.

A strong predictor of success for the Zenoss Pre-Sales Engineer will be the effective management of a wide variety of tasks along a multi-variable timeline. Here’s a sneak peek into the performance objectives that when executed well, will make you a wildly successful part of our team.

Job responsibilities include but are not limited to:

• Perform Product Demos and Technical Presentations for potential clients, partners and sales team
• Responsible for providing technical sales support via a variety of media and formats to include, trade shows, events, webinars, Q&A sessions, etc.
• Provide product demos and conduct technical presentations for prospective clients via WebEX, phone, and on client site in support of sales leadership.
• Work intuitively with client contacts ranging from junior systems administrator to CIO to gather all necessary requirements to build successful proof of concept implementations.
• Customize and Enhance Zenoss Service Dynamics product suite to meet prospect requirements
• Reply to RFI’s with appropriate level of technical depth depending on the client organization, contact and audience.
• When a well-defined RFP is not part of the initial process, perform detailed requirements analysis to fully understand existing infrastructure and current and future needs, motivation and timelines.
• SE is responsible for creating an individual, custom “proof of concept” installation that will assist customer in fully understanding the capabilities we bring to the operations environment.

Project Management

• Proactively track and manage the product evaluation process
• Successfully manage a variety of Proof of Concepts at various stages of the evaluation process.
• Zenoss SE can expect to manage from 4-6, but as many as 10 POCs at any given point and will proactively communicate with key sales executives regarding status, services team regarding deployment planning pipeline as well as other internal teams.

Sales Team Support

• Work closely with the Sales team to exceed customer expectations at all points within the sales cycle.
• Responsible for ongoing technical support of field sales staff; often providing them with on-the-fly technical guidance regarding product capabilities and extensibility options.

Qualifications: 

• 6+ years of experience as a PreSales Engineer, supporting strategic and Global Accounts.
• Strong knowledge of Unix/Linux and Windows administration
• Knowledge of network infrastructure systems & experience with virtualization technologies
• Experience with SNMP and enterprise monitoring applications: BMC, Tivoli, CA, HP
• Familiarity with open source monitoring systems such as Nagios, Zabbix, a plus
• Strong knowledge of a scripting language – shell/PERL/Python
• Effective written and verbal communication skills
• Flexibility to travel as required and to work hours needed to meet customer deliverables.
• Self-motivated with the ability to quickly understand complex customer IT infrastructures
• Ability to travel 50% and Globally.

For those applying for technical positions: we highly recommend that you download the open-source version of our application and experience our application and technology. This is a unique opportunity for you to see what you might be working with before you apply. We would like to hear your feedback, and even better if you can show us what you can do to enhance our software. Please spend time getting familiar with our solution prior to speaking with us.