LogicMonitor® is empowering tomorrow's IT today through our SaaS based monitoring platform. Our company is headquartered in Santa Barbara, California, with offices in Austin, Texas, London, China, and Singapore.

We provide hosted monitoring for the entire technology stack — storage, servers, networks, applications, virtualization, and cloud — in a single, unified solution.

About Us:

LogicMonitor is empowering IT professionals everywhere with a modern, SaaS-based performance monitoring platform built for the future.

Love to work hard and play hard? We do too. We are company of rockstars, where hard work pays off. Our is culture creates a collaborative, fun-filled work environment that supports an active lifestyle. We believe in a product that our customers truly love. Want to make a difference? We value new ideas and creative thinking. Come embrace a big future with us.

Located in the 500 West 2nd Street tower, our brand-new Austin office is best-in-class! Be inspired with panoramic downtown & Lady Bird Lake views, where snacks are plentiful and team outings are common. Our offices are sprinkled around the globe, too, with our headquarters in Santa Barbara, California and offices in London, Singapore, and Chengdu, China.

About the Job:

Are you ready to make an impact? The Solutions Engineer is the product expert who guides LogicMonitor’s largest, most reputable customers to successful implementation of the SaaS-based monitoring platform. This is the opportunity to lead technical implementations with some of the most recognizable companies in the the world.

We need talented, enthusiastic individuals who relish the accomplishment of complex technical deployments while working directly with customers. The Solutions Engineer works among the Professional Services team juggling multiple projects; providing consulting, configuration and strategic assistance to our most technically-savvy customer base. It’s the Solutions Engineer’s job to realize the full potential of LogicMonitor for our customers - to automate and simplify the daunting task of comprehensive IT performance monitoring.
Responsibilities:

  • Serve as the “front line” resource for customer implementations, orienting customers through design, configuration and consultation of their monitoring solution.
  • Create a tailored LogicMonitor configuration plan through remote and onsite working sessions with teams across multiple IT disciplines (server, network, storage, cloud, etc.)
  • Develop scripted solutions to extract data, automate tasks and integrate tools.
  • Provide instructions and best practices for how to optimally monitor various IT technologies, vendors and platforms.
  • Build out proposed architectures (VMs, databases, applications, etc.) for technical vetting, testing and proof-of-concept.
  • Develop, customize and troubleshoot LogicModules (templates) for monitoring a wide array of IT technologies.
  • Migrate customers off incumbent tools and drive customer satisfaction through successful delivery.
  • Coordinate and relay product issues and feature requests to internal Development and Product teams.
  • Travel 10 - 20% of the year.

Minimum Qualifications:

  • 5+ years experience in IT operations: systems administration, network engineering, DevOps, etc.
  • Subject matter expertise in one or more area(s): Windows/Linux server, networking, security, storage, virtualization or cloud (AWS / Azure / GCP).
  • Familiarity with HTTP, JSON, RegEx, REST APIs and one or more programming language(s): Python, PowerShell, or Java/Groovy.

 

Preferred Qualifications:

  • IT certification(s): AWS Certified Solutions Architect, CCNA, MCSA or equivalent.
  • Experience with other monitoring tools and protocols (SNMP, WMI).
  • Previous software development or consulting/services experience.

 

Does this job speak to you? Send us your application! Take the next big step of your career at LogicMonitor.

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Why work with us
Do what you love and have an awesome time doing it. We’re a team of engaging, motivated, intelligent, and energized trouble-shooters who work hard, play hard, and are committed to making an impact. We've got a cast of characters that is hard not to like: geeks who surf, techies that rock climb, and data gurus who love biking and hiking.
Culture
We love going to work and think you should too. We hold our company culture near and dear – it represents an intermix between passion for rock star work output and passion for an active, healthy life centered around family and friends. LogicMonitor represents community, collaboration and camaraderie.
Perks & Benefits
Unlimited Vacation Time
One-week "Unplug" Bonus
Amazing Healthcare Coverage
Employee Stock Ownership
Professional Development Reimbursement
Fully Stocked Kitchens
Free Gym & Yoga
Healthy Mind Encouragement
Awesome Team, Awesome Culture

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