About Us:

Have you ever had the opportunity to impact the lives of millions of people in a meaningful way and help them enjoy time away with their friends and families building memories? 

That is what we do here at HomeAway.com, an Expedia Inc. company. We are the leading vacation rental website in the world with more than one million online bookable vacation rentals. Our mission is to make every vacation rental in the world available to every traveler in the world through our online marketplace and we're committed to helping families and friends find the perfect vacation rental to create unforgettable travel experiences together. 

HomeAway’s Trust & Security Department operates within our Global Customer Experience Department. Our mission is to delight our customers (travelers, owners and property managers) by creating a trustworthy marketplace, providing world-class support and relentlessly advocating for customer needs.

Responsibilities:

• Respond to Trust & Security related emails, phone calls and other requests within defined service levels
• Review new and existing advertisements for suspicious, substandard or other outlier attributes
• Review and process fraud alerts within defined service levels
• Effectively identify outlier behavior and incidents by performing relevant researches and analysis using Trust and Security tools
• Report incidents to Trust & Security Management in accordance with our policy
• Suggest new or enhanced policy and procedures which enhance effectiveness of teams and reduce risk levels
• Review and understand detailed documentation on all policies and procedures
• Become professional user of all Trust & Security systems including but not limited to our internal fraud detection system
• Provide regular feedback to Global Trust & Security Management team relating to bugs, issues and feature enhancements

Required Qualifications:

• 2 + years of experience in Customer Support, Risk Management or Fraud Investigation
• 1 + years experience investigative experience or 4-year degree in Criminal Justice, Fraud Management or related field-Self-starter, must be able to work with minimum supervision
• Business support software application experience such as MSOffice (Word, Excel, Visio, PowerPoint)
• Commitment to creating/maintaining a fair and honest marketplace and ensuring truth in advertising
• Passion for quality and consistency
• Must be comfortable working on a global, highly-matrixed team preferred

Qualifications:

• 4 Year College Degree or relevant work experience

Schedule:

• Hours 10am-7pm Sunday-Saturday

Benefits:

• Competitive health and insurance benefits
• Competitive salary
• Annual target bonus or commission
• Paid vacation and sick time
• Vacation rental on a yearly basis (taxable benefit)
• Employee Stock Purchase Program
• Free snacks and beverages
• Frequent company update talks with our leadership team
• Free listing on HomeAway.com
• Electronic, adjustable stand-up desk
• Discounted Metro & Rail pass

Currency

USD

Effective Month

Jan 2017

Business Unit

North American VR Shared Services (11)

Legal Entity

13 - HomeAway.com, Inc.

Requisition Type

Backfill

Charge Out Manager

Valerie Pearcy

Planned_Job_Name_Grade

TRUSTSEC.Trust & Security Representative.2_S2.US

RSUs

Options

Salary Min

27200

Salary Max

40800